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The differences between global information technology managers and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a global information technology manager and an information technology support manager. Additionally, a global information technology manager has an average salary of $120,267, which is higher than the $104,424 average annual salary of an information technology support manager.
The top three skills for a global information technology manager include project management, portfolio and cloud. The most important skills for an information technology support manager are customer service, ITIL, and project management.
| Global Information Technology Manager | Information Technology Support Manager | |
| Yearly salary | $120,267 | $104,424 |
| Hourly rate | $57.82 | $50.20 |
| Growth rate | 16% | 16% |
| Number of jobs | 107,170 | 162,131 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 61% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
Global Information Technology Managers are responsible for managing the IT operations for an organization. Their duties include liaising with external and internal service providers to provide customized technical solutions, develop technological capacity in IT personnel and systems, and manage acquisition, deployment, and destruction of IT assets. They are responsible for creating an IT plan, act as a technical advisor, and manage software and hardware procurement. Global Information Technology Managers prepare IT performance reports, assist in IT internal audits, develop IT policies, review documentation, and facilitate staff training.
Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.
Global information technology managers and information technology support managers have different pay scales, as shown below.
| Global Information Technology Manager | Information Technology Support Manager | |
| Average salary | $120,267 | $104,424 |
| Salary range | Between $73,000 And $195,000 | Between $76,000 And $142,000 |
| Highest paying City | Albany, NY | Seattle, WA |
| Highest paying state | New York | Washington |
| Best paying company | Otsuka Pharmaceuticals | Clinica Sierra Vista |
| Best paying industry | Energy | Finance |
There are a few differences between a global information technology manager and an information technology support manager in terms of educational background:
| Global Information Technology Manager | Information Technology Support Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Stanford University |
Here are the differences between global information technology managers' and information technology support managers' demographics:
| Global Information Technology Manager | Information Technology Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 79.1% Female, 20.9% | Male, 82.2% Female, 17.8% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 15.5% White, 63.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |