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The differences between global service managers and delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a global service manager and a delivery manager. Additionally, a delivery manager has an average salary of $113,280, which is higher than the $109,987 average annual salary of a global service manager.
The top three skills for a global service manager include project management, service delivery and portfolio. The most important skills for a delivery manager are customer service, exceptional client, and project management.
| Global Service Manager | Delivery Manager | |
| Yearly salary | $109,987 | $113,280 |
| Hourly rate | $52.88 | $54.46 |
| Growth rate | 16% | 16% |
| Number of jobs | 64,998 | 172,434 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A global service manager oversees the service department team of their company. Their major duty is to handle that team's activities, which includes handling customer service interactions, diagnostics, repairs, upgrades, reports, and refurbishments. They are also responsible for maintaining strong relationships between clients and third-party vendors. They may be expected to ensure these clients continue to patronize the business.
A delivery manager oversees the delivery process and workforce in a company, ensuring accuracy and timeliness. Their responsibilities primarily revolve around coordinating all personnel, managing budgets and schedules, and monitoring all shipments and logistics. A delivery manager must also review orders, address issues and concerns to provide corrective measures quickly, evaluate team members' performance, and train new employees. They may also serve as the point of contact among clients and offer products or services. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and guidelines.
Global service managers and delivery managers have different pay scales, as shown below.
| Global Service Manager | Delivery Manager | |
| Average salary | $109,987 | $113,280 |
| Salary range | Between $77,000 And $155,000 | Between $82,000 And $156,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Citi | Simpson Thacher & Bartlett |
| Best paying industry | Health Care | Technology |
There are a few differences between a global service manager and a delivery manager in terms of educational background:
| Global Service Manager | Delivery Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between global service managers' and delivery managers' demographics:
| Global Service Manager | Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 67.4% Female, 32.6% | Male, 77.2% Female, 22.8% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 13.9% White, 64.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |