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The differences between global service managers and directors of managed services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a global service manager and a director of managed services. Additionally, a director of managed services has an average salary of $120,859, which is higher than the $109,987 average annual salary of a global service manager.
The top three skills for a global service manager include project management, service delivery and portfolio. The most important skills for a director of managed services are oversight, cloud, and project management.
| Global Service Manager | Director Of Managed Services | |
| Yearly salary | $109,987 | $120,859 |
| Hourly rate | $52.88 | $58.11 |
| Growth rate | 16% | 16% |
| Number of jobs | 64,998 | 117,659 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 61% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A global service manager oversees the service department team of their company. Their major duty is to handle that team's activities, which includes handling customer service interactions, diagnostics, repairs, upgrades, reports, and refurbishments. They are also responsible for maintaining strong relationships between clients and third-party vendors. They may be expected to ensure these clients continue to patronize the business.
A director of managed services is in charge of overseeing the business processes in an organization, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around setting goals and objectives, managing the workforce, spearheading projects and campaigns, devising strategies to optimize services, and coordinating with analysts to identify new business opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach new heights, all while implementing the company's policies and regulations.
Global service managers and directors of managed services have different pay scales, as shown below.
| Global Service Manager | Director Of Managed Services | |
| Average salary | $109,987 | $120,859 |
| Salary range | Between $77,000 And $155,000 | Between $80,000 And $182,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Citi | |
| Best paying industry | Health Care | Retail |
There are a few differences between a global service manager and a director of managed services in terms of educational background:
| Global Service Manager | Director Of Managed Services | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between global service managers' and directors of managed services' demographics:
| Global Service Manager | Director Of Managed Services | |
| Average age | 47 | 47 |
| Gender ratio | Male, 67.4% Female, 32.6% | Male, 65.4% Female, 34.6% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.7% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |