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The differences between global service managers and managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a global service manager, becoming a manager takes usually requires 4-6 years. Additionally, a global service manager has an average salary of $109,987, which is higher than the $58,651 average annual salary of a manager.
The top three skills for a global service manager include project management, service delivery and portfolio. The most important skills for a manager are customer service, payroll, and food safety.
| Global Service Manager | Manager | |
| Yearly salary | $109,987 | $58,651 |
| Hourly rate | $52.88 | $28.20 |
| Growth rate | 16% | 6% |
| Number of jobs | 64,998 | 1,236,194 |
| Job satisfaction | - | 4.57 |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 49% |
| Average age | 47 | 44 |
| Years of experience | 8 | 6 |
A global service manager oversees the service department team of their company. Their major duty is to handle that team's activities, which includes handling customer service interactions, diagnostics, repairs, upgrades, reports, and refurbishments. They are also responsible for maintaining strong relationships between clients and third-party vendors. They may be expected to ensure these clients continue to patronize the business.
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
Global service managers and managers have different pay scales, as shown below.
| Global Service Manager | Manager | |
| Average salary | $109,987 | $58,651 |
| Salary range | Between $77,000 And $155,000 | Between $37,000 And $92,000 |
| Highest paying City | New York, NY | - |
| Highest paying state | New York | New Jersey |
| Best paying company | Citi | - |
| Best paying industry | Health Care | Finance |
There are a few differences between a global service manager and a manager in terms of educational background:
| Global Service Manager | Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Pennsylvania |
Here are the differences between global service managers' and managers' demographics:
| Global Service Manager | Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 67.4% Female, 32.6% | Male, 51.0% Female, 49.0% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |