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The differences between global service managers and regional service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a global service manager and a regional service manager. Additionally, a global service manager has an average salary of $109,987, which is higher than the $97,948 average annual salary of a regional service manager.
The top three skills for a global service manager include project management, service delivery and portfolio. The most important skills for a regional service manager are customer service, customer satisfaction, and service management.
| Global Service Manager | Regional Service Manager | |
| Yearly salary | $109,987 | $97,948 |
| Hourly rate | $52.88 | $47.09 |
| Growth rate | 16% | 5% |
| Number of jobs | 64,998 | 161,025 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 58% |
| Average age | 47 | 46 |
| Years of experience | 8 | 8 |
A global service manager oversees the service department team of their company. Their major duty is to handle that team's activities, which includes handling customer service interactions, diagnostics, repairs, upgrades, reports, and refurbishments. They are also responsible for maintaining strong relationships between clients and third-party vendors. They may be expected to ensure these clients continue to patronize the business.
A regional service manager is responsible for handling service solutions and monitoring the staff's performance in providing the highest quality services for customers within their designated areas. Service managers manage the budget and resources allocation to support business functions and operational maintenance. They also assist the service staff in responding to the customers' inquiries and concerns and resolving their complaints. A regional service manager must have excellent communication and leadership skills to help the team maximize productivity and improve efficiency.
Global service managers and regional service managers have different pay scales, as shown below.
| Global Service Manager | Regional Service Manager | |
| Average salary | $109,987 | $97,948 |
| Salary range | Between $77,000 And $155,000 | Between $60,000 And $158,000 |
| Highest paying City | New York, NY | Mountain View, CA |
| Highest paying state | New York | California |
| Best paying company | Citi | |
| Best paying industry | Health Care | Professional |
There are a few differences between a global service manager and a regional service manager in terms of educational background:
| Global Service Manager | Regional Service Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Southern California |
Here are the differences between global service managers' and regional service managers' demographics:
| Global Service Manager | Regional Service Manager | |
| Average age | 47 | 46 |
| Gender ratio | Male, 67.4% Female, 32.6% | Male, 80.8% Female, 19.2% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 7% |