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The differences between global service managers and senior managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a global service manager, becoming a senior manager takes usually requires 4-6 years. Additionally, a senior manager has an average salary of $118,906, which is higher than the $109,987 average annual salary of a global service manager.
The top three skills for a global service manager include project management, service delivery and portfolio. The most important skills for a senior manager are analytics, project management, and portfolio.
| Global Service Manager | Senior Manager | |
| Yearly salary | $109,987 | $118,906 |
| Hourly rate | $52.88 | $57.17 |
| Growth rate | 16% | 6% |
| Number of jobs | 64,998 | 372,801 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 68% |
| Average age | 47 | 44 |
| Years of experience | 8 | 6 |
A global service manager oversees the service department team of their company. Their major duty is to handle that team's activities, which includes handling customer service interactions, diagnostics, repairs, upgrades, reports, and refurbishments. They are also responsible for maintaining strong relationships between clients and third-party vendors. They may be expected to ensure these clients continue to patronize the business.
A senior manager is responsible for directing the overall efficiency of business operations. Senior managers monitor the performance of the staff, improve operational strategies, identify business opportunities, allocate budgets and resources, present reports to senior management, set goals to drive results on increasing the company's revenues and profitability. Senior managers must coordinate with various operations departments to maintain good feedback for the company, meeting client's expectations, and delivering the best results. They should have excellent communication and leadership skills to handle team members, as well as managing their needs and concerns.
Global service managers and senior managers have different pay scales, as shown below.
| Global Service Manager | Senior Manager | |
| Average salary | $109,987 | $118,906 |
| Salary range | Between $77,000 And $155,000 | Between $86,000 And $163,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | Citi | Cornerstone Research |
| Best paying industry | Health Care | Professional |
There are a few differences between a global service manager and a senior manager in terms of educational background:
| Global Service Manager | Senior Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Pennsylvania |
Here are the differences between global service managers' and senior managers' demographics:
| Global Service Manager | Senior Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 67.4% Female, 32.6% | Male, 67.5% Female, 32.5% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |