Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between global service managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a global service manager and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $109,987 average annual salary of a global service manager.
The top three skills for a global service manager include project management, service delivery and portfolio. The most important skills for a senior service manager are project management, client relationships, and business development.
| Global Service Manager | Senior Service Manager | |
| Yearly salary | $109,987 | $129,065 |
| Hourly rate | $52.88 | $62.05 |
| Growth rate | 16% | 16% |
| Number of jobs | 64,998 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A global service manager oversees the service department team of their company. Their major duty is to handle that team's activities, which includes handling customer service interactions, diagnostics, repairs, upgrades, reports, and refurbishments. They are also responsible for maintaining strong relationships between clients and third-party vendors. They may be expected to ensure these clients continue to patronize the business.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Global service managers and senior service managers have different pay scales, as shown below.
| Global Service Manager | Senior Service Manager | |
| Average salary | $109,987 | $129,065 |
| Salary range | Between $77,000 And $155,000 | Between $92,000 And $179,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Citi | NVIDIA |
| Best paying industry | Health Care | Professional |
There are a few differences between a global service manager and a senior service manager in terms of educational background:
| Global Service Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between global service managers' and senior service managers' demographics:
| Global Service Manager | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 67.4% Female, 32.6% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |