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The differences between global service managers and service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a global service manager, becoming a service manager takes usually requires 4-6 years. Additionally, a global service manager has an average salary of $109,987, which is higher than the $74,009 average annual salary of a service manager.
The top three skills for a global service manager include project management, service delivery and portfolio. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Global Service Manager | Service Manager | |
| Yearly salary | $109,987 | $74,009 |
| Hourly rate | $52.88 | $35.58 |
| Growth rate | 16% | 6% |
| Number of jobs | 64,998 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 52% |
| Average age | 47 | 44 |
| Years of experience | 8 | 6 |
A global service manager oversees the service department team of their company. Their major duty is to handle that team's activities, which includes handling customer service interactions, diagnostics, repairs, upgrades, reports, and refurbishments. They are also responsible for maintaining strong relationships between clients and third-party vendors. They may be expected to ensure these clients continue to patronize the business.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Global service managers and service managers have different pay scales, as shown below.
| Global Service Manager | Service Manager | |
| Average salary | $109,987 | $74,009 |
| Salary range | Between $77,000 And $155,000 | Between $47,000 And $116,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | New York |
| Best paying company | Citi | Latham & Watkins |
| Best paying industry | Health Care | Technology |
There are a few differences between a global service manager and a service manager in terms of educational background:
| Global Service Manager | Service Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Pennsylvania |
Here are the differences between global service managers' and service managers' demographics:
| Global Service Manager | Service Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 67.4% Female, 32.6% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |