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The differences between guest service assistants and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service assistant and a customer service associate. Additionally, a guest service assistant has an average salary of $33,388, which is higher than the $31,709 average annual salary of a customer service associate.
The top three skills for a guest service assistant include reservations, good judgment and cleanliness. The most important skills for a customer service associate are patients, sales floor, and plumbing.
| Guest Service Assistant | Customer Service Associate | |
| Yearly salary | $33,388 | $31,709 |
| Hourly rate | $16.05 | $15.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 108,319 | 380,943 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The role of guest service assistants is to provide a friendly, warm, and memorable welcome to hotel guests while ensuring their expectations and needs are met throughout their stay. They are responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries. Guest service assistants may also resolve conflict with guests and processing payment and settlements of guest accounts.
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
Guest service assistants and customer service associates have different pay scales, as shown below.
| Guest Service Assistant | Customer Service Associate | |
| Average salary | $33,388 | $31,709 |
| Salary range | Between $24,000 And $45,000 | Between $24,000 And $40,000 |
| Highest paying City | Washington, DC | Richmond, CA |
| Highest paying state | California | California |
| Best paying company | Salesforce | Fidelity Investments |
| Best paying industry | Government | Finance |
There are a few differences between a guest service assistant and a customer service associate in terms of educational background:
| Guest Service Assistant | Customer Service Associate | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between guest service assistants' and customer service associates' demographics:
| Guest Service Assistant | Customer Service Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 40.4% Female, 59.6% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 20.8% Asian, 6.8% White, 53.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |