Customer Service Representative
Guest service representative job in El Paso, TX
What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?
Ellsworth Adhesives specs in materials in each of those products!
Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division located in El Paso, TX. This is an onsite role.
This is an exciting time to be a part of Ellsworth, come join our team!
Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries! Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions.
You will drive the customer experience. You will process incoming transactional customer requests with a strong sense of urgency/accountability.
RESPONSIBILITIES
Processes incoming requests via chat, phone, web, or Customer Relationship Management System (CRM) for orders, quotes, product inquiries, expedites, and Return Material Authorizations (RMA's) proficiently without regular assistance
Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates
Follows detailed contract review/audit guidelines on order entry
Executes customer sample requests and processes order updates and changes
PERKS & BENEFITS 
As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits. 
QUALIFICATIONS
3+ years of professional customer service experience.
High School diploma or equivalency required. Associate's degree preferred.
Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minute
Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems
Basic to intermediate excel skills preferred
Experience with ERP systems (Enterprise Resource Planning) and CRM platforms such as Microsoft Dynamics preferred
Experience navigating and utilizing corporate websites & eCommerce platforms, including chat functionality, preferred
Consistently demonstrates approachability with team members and is team oriented.
#SCD
Bilingual Spanish Customer Service Representative $1,000 New Hire Bonus
Guest service representative job in El Paso, TX
Bilingual Customer Service Representative
Terms: Full-time, Onsite; Bilingual Certification Required At Time Of Interview, & must live within 25 miles of our location. 6 months customer service experience required,
Pay: $18/hr, $1000 new hire bonus January 2026
Join Team Alorica
At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities
Assist customers with issues and concerns they are experiencing during the use of the product and/or service
Document call-related information for auditing and reporting purposes
Maintain and update customer information as necessary
Upsell current customers on new or enhanced services
Qualifications
High school diploma or GED
Bilingual English/Spanish
6 Months customer service experience is required
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Bilingual Certification Required
Work Environment
Regular work performed in a climate-controlled, call-center environment
Ongoing usage of phone and computer systems
Physical Demands
Constant sedentary work
Benefits
Health, dental, and vision coverage/HSA
PTO
Optional daily pay or weekly pay
401K retirement plan
Leadership programs
Paid training and tuition reimbursement
Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
Employee assistance program
Additional voluntary benefits
Next Steps
Place an application
Complete your online assessment
Our team will review your application
If selected to move forward, our team will follow up directly
#AloricaJobs #ElPaso #Bilingual
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Auto-ApplyCustomer Service Representative
Guest service representative job in El Paso, TX
Sunstar Vending founded in 1985 operates more than 10,000 arcade games, jukeboxes, photo booths, cranes, pool tables, air hockey, pinballs, ATMs, and ticket redemption games. Our products are placed Nationwide in bars, restaurants, hotels, fun centers, bowling alleys, sports centers, supermarkets, theme parks, malls, movie theaters, stadiums, universities, and other venues with high foot traffic.
At Sunstar Vending, you provide the venue - we provide the fun!
We can provide as little as one game to a location, or as many as a one hundred. Commissions are paid to our clients by cash or check with a comprehensive monthly revenue report. We provide turnkey solutions with on-site delivery and maintenance at no cost to the venue.
Job Description
In Sunstar we are looking for a pro-active Customer Service Representative. You are patient, knowledgeable, and friendly towards current and potential customers.
Responsibilities:
Manage large amounts of incoming calls.
Generate sales leads.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Qualifications
Requirements:
Friendly and patient demeanor.
Knowledge about the products and services.
Ability to multi-task in a fast-paced environment.
1-2 year(s) experience in customer support.
Excellent verbal and written communication in English language.
High school diploma.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Rep- Warehouse
Guest service representative job in El Paso, TX
LogFret seeks an experienced Customer Service Rep. to join us. The candidate must have extensive knowledge of the job. You maintain the customer services activities. Ready for a lifestyle that keeps you closer to home? This is the role for you.
Assisting in the Customer Service Operatives daily, including coordinating works to Open Market and liaising with the Customer Service Manager, ensuring all correspondence is logged. Dealing with correspondence via phone, letter, email and fax, you will ensure acknowledgements are received within a timely manner, whilst carrying out general office administrative duties, i.e. letters, scanning, printing, filing and binding of documents when required.
Responsibilities:
Provide exceptional customer service internally and externally.
Manage switchboard and answer or direct incoming phone calls.
Assist with granting site access and updating usernames and passwords for clients.
Provide information to customers via phone and email.
Use various systems, software, and support tools efficiently.
Keep track of customer accounts and make updates with new account information as necessary.
Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
All other duties and responsibilities as assigned.
Physical Demands:
Must be able to lift up to 25 pounds.
Must be able to stand and walk for prolonged amounts of time.
Must be able to twist, bend and squat periodically.
Education & Experience:
High school diploma preferred.
Ability to successfully multi-task, works efficiently, and meet deadlines.
Ability to work independently and in a team environment.
Must have experience with Microsoft Office: Word and Excel.
Requirements:
Must have 1 years of proven customer service experience.
Drug Screening.
Customer service skills and the ability to communicate professionally required.
High school diploma or GED.
Pre-employment background check required.
Benefits:
Life Insurance.
$30.50 per hour.
Paid Time Off (PTO).
401(k)
Medical, dental, and vision insurance programs.
Monthly Bonus.
About Logfret:
Logfret is an international freight forwarding company comprising over 70 owned offices and a network of over 120 offices. Our commitment is to solve logistics problem and raise expectation through our industry's best digital freight solution, taking businesses to the next level.
Customer Service Representative (03-03)
Guest service representative job in San Miguel, NM
La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures
Non-exempt
$15.35
Job Summary:
Responsible primarily for maintenance of medical records and respective patient information, ensuring confidentiality and safe-guarding, and in compliance with applicable LCDF policies and standards. Also assists with other front office functions, especially providing effective customer service to patients, at assigned clinic
Core Competencies:
• Excellent communications skills; demonstrate courtesy and respect; bilingual English/Spanish (required)
• Must have excellent phone etiquette
• Must possess excellent time management skills
• High attention to detail with high degree of organization
• Must be self-initiating and adaptable with ability to communicate to a variety of staff members
• Must exercise excellent judgement
• Must maintain a high level of confidentiality
• Must be able to work well under pressure and with minimal supervision
• Good organization and analytical abilities
• Exceptionally strong customer service, communication and interpersonal skills.
• Advocate for positive patient experience.
• Good basic math skills.
• Basic office skills- ability to use windows based software, copier, fax machine, etc.
• Demonstrated ability to treat patients with respect, dignity and culturally appropriate.
• High level of flexibility.
• Demonstrates competency in basic computer skills Job Requirements:• High school graduate or equivalent and/or completion of a medical terminology course.
• One-year experience in a records department preferred.
• Ability to work in high stress environment Benefits:
· Health Insurance - PPO
· Dental Insurance
· Vision Insurance
· 401(K) with employer matching
· Life and AD&D Insurance
· Short Term Disability
· Long Term Disability
· Supplement Life Insurance
· Paid Time Off (PTO)
· Holidays (9)
· Education Reimbursement
· Cafeteria Plan
· Employee Assistance Program
· Travel Reimbursement
03-03-283-02
#INDEL
Auto-ApplyGuest Services Supervisor - Hotel Paso Del Norte - El Paso, TX
Guest service representative job in El Paso, TX
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Supervisor for the Hotel Paso Del Norte in El Paso Texas.
We welcome you to take a virtual tour of our beautiful historic hotel!
360 Tour of Hotel PDN
The Guest Services Supervisor is key to the overall experience of our guests---leading the team who makes the first and last impression of our hotel for all of our guests. If you have a solid knowledge of hotel operations, strong people skills and work ethic, a positive and encouraging management style, and last but not least, a propensity for creativity and flair, this role is perfect for you!
What you will be doing
Manages the front desk, hotel lobby, and a seamless arrival and departure experience for guests | Oversees all aspects of managing the Guest Services team including hiring, training and performance management | Acts as liaison among multiple hotel departments and overall hotel operations
The ideal candidate for this position
Exceptional written and verbal communication skills | Solid understanding of training and working within hotel brand standards | Ability to optimize guest satisfaction | Computer proficiency | Minimum of 2 years Guest Services and supervisory experience | Associates degree or some college preferred
We are:
Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.
At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren't posted on a wall and ignored. They define who we are and how we conduct ourselves with investors, guests and one another.
Vision & Mission - Hotel Equities Atlanta Georgia
Amazing Benefits At A Glance:
Salary Range: $17.00 to $18.00 per hour
Insurance: Medical, Dental, Vision Insurance-available for full-time employees and their families
After 6 months of Employment, Employees are eligible to enroll for 401k with up to a 5% company match
Short-Term and Long-Term Disability Insurance
Supplemental Life Insurance
Flexible Savings Account Retirement
Paid Time Off
Vacation Time- 80 hours on your first 3 years of service
Sick Time- 1 hour accrued per 30 hours worked
Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day
Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other) Cell phone allowance, Access to our Talent team to help you reach your career goals
Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Supervisor may be asked to perform.
Customer Service Representative
Guest service representative job in El Paso, TX
Job Description
Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and 10 branch locations in Texas. Lonestar offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs.
With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work.
The Opportunity
Lonestar Forklift is looking for a motivated Outside Sales Representative for our Customer Service Representative in El Paso, Texas. In this role, you will be responsible for driving new sources of revenue and managing the relationship between customers and Lonestar's Service department.
Essential Duties & Responsibilities
As the Customer Service Representative, your key responsibilities will include:
Complete regular customer site visits and meet with new customers within assigned region
Work collaboratively with Sales Representatives to share leads and drive new Service and Parts revenue within a defined territory
Build and maintain relationships and communication with customers, with the goal of maintaining high levels of customer satisfaction
Produce leads and opportunities for all Lonestar business units
Track leads and opportunities and maintain accurate records in the CRM
Required Skills & Qualifications
The ideal candidate will possess the following skills, knowledge, and competencies:
Previous experience in a sales or customer service role required
1 to 3 years of outside sales experience strongly preferred
Previous heavy duty machinery or material handling equipment experience strongly preferred
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong verbal and written communication skills
Ability to build and maintain strong customer relationships
Demonstrated ability to work effectively independently and exercise good judgment
A go-getter attitude and strong drive to succeed
Valid driver's license and ability to travel within the region is required
Spanish language skills considered a strong asset
Benefits & Perks
Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:
Comprehensive medical, vision, and dental benefits for you and your dependents
Life Insurance, Short Term Disability, and Long Term Disability - 100% employer paid
Employee assistance programs
401K matching
Company cell phone and laptop
Company vehicle and fuel card
Ongoing professional development opportunities
The base pay for this role is $45,000 per year plus commission.
This is an onsite role based in El Paso, Texas.
Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
#LonestarForklift
Customer Service Representative
Guest service representative job in El Paso, TX
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Start date January 16th, 2026 Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.
BE PART OF THE CONNECTION
At Spectrum, we keep more than 31 million customers connected. As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
* Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
* Representing a Fortune 100 company and being the voice of Spectrum
* Troubleshooting and resolving technical issues related to cable and video services
* Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
* Resolving TV inquiries while creating best-in-class customer experiences
* Working in an open, friendly environment with a supportive, energetic team
We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you'll thrive inside our customer service environment.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
* Education: High school diploma or equivalent
* Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
* Language: Ability to read, write, speak and understand English
Preferred Qualifications
* Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
* Technical Skills: MS Office, computer skills, typing
* Skills: Communication, organization, time management, multi-tasking, customer service
* Abilities: Dependable, professional, solution-oriented, results-driven, resilient
SPECTRUM CONNECTS YOU TO MORE
* Tools + Tech: Work with innovative, customer service technology and information systems
* Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
* Competitive Pay: Generous $20 per hour starting pay
* Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
* Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
* Total Rewards: Our comprehensive benefits are among the best in the industry
Apply now, connect a friend to this opportunity or sign up for job alerts!
#LI-CS4
CRP113 2025-65684 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Front Desk Agent at O HAIRS
Guest service representative job in El Paso, TX
Job Description
O Hairs Men's and Boy's Salon in El Paso, TX is looking for one Weekday front desk agent to join our team. We are located on 7470 Cimarron Market on El Paso's far West Side. Our ideal candidate is self-driven, motivated, and reliable.
Responsibilities
Greet and welcome guests in a friendly and professional manner
Answer and screen phone calls
Organize and schedule bookings and appointments
Maintaining facility cleanliness and organization of resources
Help Stylists with towels, sweeping and other necessary tasks
Qualifications
Proven experience working as a front desk agent or similar position
Ability to work in a fast paced environment
Excellent customer service skills and courteous phone manner
Time-management and organizational skills
We are looking forward to reading your application.
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Front Desk Agent - Hotel Indigo El Paso, TX
Guest service representative job in El Paso, TX
Job Description
Essential Duties and Responsibilities
As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Ensure that all Guest complaints managed, recorded, and resolved promptly
Support the Night Auditor with all Front Desk and accounting related duties
Produce nightly reports, as required
Inform Departments of special requests, early/late departures, room changes and other Guest requests
Maintain good communication and work relationships in all hotel areas
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Serve your role and Team in an environmentally-conscience manner.
Required Skills and Requisites
Job Requirements
Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow:
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Flexible work schedule Day Shift and Night Shift
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Two years Front Desk experience
Knowledge of the hospitality industry
High level of IT Proficiency
Able to speak and understand Spanish
Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.
Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.
Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.
Customer Service
Guest service representative job in El Paso, TX
Job DescriptionHIRING NOW- CUSTOMER SERVICE ASSOCIATEJoin a Proud Southwest Tradition- Serving Our Community Since 1945! Household Furniture is El Paso's largest and oldest family-owned furniture store, proudly serving families for 80 years. As we continue to grow, we're looking for reliable and motivated professionals to join our team as a Customer Service Associate!
This position plays an important role in creating a welcoming experience for our customers while supporting our sales team and store leaders. Youll assist with transactions, financing, deliveries, and customer care to ensure every guest receives top-notch service from start to finish. (This is not a call center role.)
Why Youll Love Working With Us
Competitive Pay: $15$18 per hour, based on experience
Paid Training
Health Insurance
Retirement Benefits (100% company-funded)
Paid Time Off (PTO) & Holiday Pay
Employee Discount
Free Private Gym Access
Fun, Stable Work Environment with a local, family-owned company
Opportunities for Advancement many of our team members grow into management or sales roles
What Youll Do
Greet customers and provide friendly, professional assistance
Process payments, financing applications, and paperwork accurately
Support customers with delivery updates and service inquiries
Answer phones and assist with scheduling or administrative tasks
Collaborate with sales associates and store management to ensure smooth daily operations
Maintain organized records and a clean, inviting showroom
What Were Looking For
High school diploma or equivalent
Positive, can-do attitude and strong attention to detail
Customer service or cashier experience preferred (6+ months)
Computer-savvy and comfortable learning new systems
Excellent communication and interpersonal skills
Ability to work retail hours including evenings and weekends
Bilingual a plus! Se busca personal bilinge!
Ready to start your career with Household Furniture?
Apply today and join a team thats been serving El Paso families for generations!
Customer Service Representative (Bilingual) - Tax Software
Guest service representative job in El Paso, TX
Pay Rate: $17.00/hr
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What's the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?
What's in it for YOU?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Responsibilities:
Field inbound calls from Tax professionals seeking software support
Ask probing questions to determine the root cause of the issue
Clearly communicate technical information and troubleshooting steps to customers with varying levels of technical understanding
Maintain accurate records of customer interactions, problem resolutions, and follow-up actions in the call log database
Exercise patience, empathy, and active listening skills to understand and address customer needs and concerns
Escalate complex issues to senior support staff or technical teams as needed
Adhere to call center procedures, scripts, and quality standards
What We Look for in a Candidate:
18 years of age or older with a High School Diploma or GED
Tech-savvy with the ability to navigate multiple windows and tabs while delivering top-tier customer support over the phone
Typing proficiency of 35 WPM with accuracy
Minimum 1 year of customer service experience required; 2 years of call center experience preferred
Excellent attendance, ensuring you're there when our customers need you
Solid understanding of computer hardware, software, operating systems, and basic networking principles. Ability to troubleshoot common computer-related issues.
Basic tax knowledge is strongly preferred
Ability to analyze customer issues, identify root causes, and determine appropriate solutions.
Proven ability to apply logic and reasoning to resolve complex customer problems.
Excellent phone etiquette and verbal communication skills with the ability to articulate technical information clearly and concisely
Ability to compose professional and grammatically correct email responses, both internally and externally as needed
Demonstrated ability to actively listen to customer concerns and gather relevant information
A genuine ability to empathize with customers and handle challenging conversations with poise and professionalism
A strong commitment to providing outstanding customer service and exceeding customer expectations
Auto-ApplyCustomer Service Representative - State Farm Agent Team Member
Guest service representative job in El Paso, TX
Job DescriptionBenefits:
Licensing paid by agency
Hourly pay plus commission/bonus
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Team Casillas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Representative - State Farm Agent Team Member
Guest service representative job in El Paso, TX
Job DescriptionBenefits:
401(k) matching
Competitive salary
Paid time off
Bonus based on performance
Free food & snacks
Profit sharing
Training & development
Position Overview:
Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the perfect fit for you! Our agents are dedicated to promoting State Farm's premier insurance and financial service products, offering you the chance to become an integral part of a trusted brand.
Responsibilities:
Forge enduring customer relationships and proactively follow up to ensure continued satisfaction.
Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Professional development
Abundant opportunities for career advancement within our agency
License reimbursement
Requirements:
Genuine interest in marketing products and services that align with customer needs and preferences.
Exceptional communication skills across all channels - written, verbal, and attentive listening.
A people-centric mindset with a keen eye for detail.
Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
Proficiency in learning and navigating computer functions efficiently.
Collaborative spirit, thriving in a dynamic team environment.
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Rep (09247) - 11400 Sean Haggerty Dr
Guest service representative job in El Paso, TX
Job Description
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.
Additional Information
Additional Job Details PHYSICAL REQUIREMENTS including, but not limited to the following:
Standing
Most tasks are performed from a standing position.
Walking
For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Aviation Front Desk Customer Service Representative
Guest service representative job in El Paso, TX
Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where they can build relationships and exceed customer expectations.
Customer Service Representative
Guest service representative job in El Paso, TX
Job Description
Join Bazan Insurance in El Paso, Texas, where we're dedicated to providing exceptional customer service. As a Customer Service Representative, you will be the face of Bazan Insurance, ensuring that every client feels valued and understood. We aim to create a welcoming environment that fosters trust and satisfaction, making each interaction with our clientele positive and inviting. You'll have the opportunity to work directly with clients in-person, addressing their queries and providing solutions that cater to their insurance needs. If you're enthusiastic, driven, and ready to build genuine connections, Bazan Insurance invites you to join us and be part of a team that truly cares about making a difference in the lives of our policyholders.
Benefits
Hourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Vision Insurance
Mon-Fri Schedule
Evenings Off
Life Insurance
Hands on Training
Responsibilities
Customer Assistance: Provide exceptional service by addressing customer inquiries and resolving issues promptly and effectively.
Policy Guidance: Explain insurance policies, premium details, and coverage options to customers, ensuring they understand their choices.
Data Management: Accurately input and update customer information in the company database.
Problem Solving: Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
Feedback Collection: Gather customer feedback and recommend improvements to enhance service delivery.
Communication: Maintain open and professional communication with clients through phone calls and emails.
Requirements
Experience: A minimum of 1 year in customer service or a related field is preferred.
Communication Skills: Excellent verbal and written communication skills with the ability to communicate clearly and effectively.
Customer Focused: A genuine interest in helping and serving customers and an ability to handle challenging situations with a positive attitude.
Problem-Solving Abilities: Strong analytical and problem-solving skills to resolve customer issues efficiently.
Interpersonal Skills: The ability to connect and build relationships with a diverse group of people.
Time Management: Capable of managing multiple tasks efficiently and meeting tight deadlines.
Technical Skills: Proficient with Microsoft Office Suite and a willingness to learn new software applications as required.
Educational Qualification: High school diploma or equivalent; additional qualifications in customer service or a related field will be a plus.
Customer Service Representative - El Paso, TX
Guest service representative job in El Paso, TX
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative - Insurance Services
Guest service representative job in El Paso, TX
ADP is hiring an Insurance Consultant.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
Well, this may be the role for you. Ready to make your mark?
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: ******************************************
What you'll do:
Responsibilities
What you can expect on a typical day:
Client Support. You will provide customer support via phone and digital channels, including but not limited to answering client questions and concerns related to business coverage, rates, and working closely with clients and carriers to endorse coverage dependent on business needs or changes. This includes fielding questions related to ADP's Pay-By-Pay product, its value proposition, and have a working knowledge of the audit and dispute process.
Investigate. You will investigate, research, analyze, and resolve complex client issues and advise clients based on ADP and insurance product knowledge.
Learn. You will continually upgrade your knowledge on the insurance industry and ADP products inclusive of payroll.
Consult. You'll identify and provide recommendations on additional lines of coverage and agency-managed benefits administration tools. You will do this by developing and maintaining effective written and verbal communication to ensure satisfaction and world class service.
TO SUCCEED IN THIS ROLE:
Requirements
At least two years of experience in the insurance industry
Must have the appropriate Property - Casualty producers license within 30 days of employment. ADP will support successful candidates in the testing process.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
Experience noted above, OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
Customer Service Representative - State Farm Agent Team Member
Guest service representative job in El Paso, TX
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities:
Primary focus will be billing and customer retention
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Simple IRA
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If not current licenses, my be within 30 days
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.