Post job

Hardware support specialist vs desktop support specialist

The differences between hardware support specialists and desktop support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a hardware support specialist and a desktop support specialist. Additionally, a hardware support specialist has an average salary of $61,209, which is higher than the $44,962 average annual salary of a desktop support specialist.

The top three skills for a hardware support specialist include hardware support, technical support and computer system. The most important skills for a desktop support specialist are customer service, desktop support, and troubleshoot.

Hardware support specialist vs desktop support specialist overview

Hardware Support SpecialistDesktop Support Specialist
Yearly salary$61,209$44,962
Hourly rate$29.43$21.62
Growth rate10%10%
Number of jobs118,974102,191
Job satisfaction--
Most common degreeBachelor's Degree, 40%Bachelor's Degree, 52%
Average age4242
Years of experience22

Hardware support specialist vs desktop support specialist salary

Hardware support specialists and desktop support specialists have different pay scales, as shown below.

Hardware Support SpecialistDesktop Support Specialist
Average salary$61,209$44,962
Salary rangeBetween $43,000 And $87,000Between $33,000 And $59,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-Cornerstone Research
Best paying industry-Finance

Differences between hardware support specialist and desktop support specialist education

There are a few differences between a hardware support specialist and a desktop support specialist in terms of educational background:

Hardware Support SpecialistDesktop Support Specialist
Most common degreeBachelor's Degree, 40%Bachelor's Degree, 52%
Most common majorBusinessComputer Science
Most common collegeCalifornia State University - Long BeachUniversity of Pennsylvania

Hardware support specialist vs desktop support specialist demographics

Here are the differences between hardware support specialists' and desktop support specialists' demographics:

Hardware Support SpecialistDesktop Support Specialist
Average age4242
Gender ratioMale, 85.4% Female, 14.6%Male, 87.6% Female, 12.4%
Race ratioBlack or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 14.4% Asian, 10.6% White, 57.2% American Indian and Alaska Native, 0.4%Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.3% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between hardware support specialist and desktop support specialist duties and responsibilities

Hardware support specialist example responsibilities.

  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Work with users to troubleshoot printing, scanning, computer, network, and server system issues.
  • Decorate for high number of complete tickets that are escalate and ability to troubleshoot undocument issues.
  • Standardize PC imaging according to departmental specifications, which result in streamline deployment and support processes.
  • Help with networking issues which include the role-out of the new Cisco phone servers and VPN access for employees.
  • Have experience with government data security requirements using commercial data encryption software and security certificate management for email and data access.

Desktop support specialist example responsibilities.

  • Manage computer assets utilizing Symantec Altiris.
  • Manage schedule software/Security patch upgrades via SCCM.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy McAfee anti-virus tools across enterprise.
  • Automate fixes for common errors using Powershell and batch scripting.
  • Document software processes and core conversion software installations for VDI.
  • Show more

Hardware support specialist vs desktop support specialist skills

Common hardware support specialist skills
  • Hardware Support, 17%
  • Technical Support, 10%
  • Computer System, 7%
  • Linux, 7%
  • Phone Calls, 5%
  • Customer Service, 5%
Common desktop support specialist skills
  • Customer Service, 10%
  • Desktop Support, 8%
  • Troubleshoot, 7%
  • PC, 6%
  • Technical Support, 5%
  • SCCM, 3%

Browse computer and mathematical jobs