Hardware support specialist vs technical specialist

Differences between hardware support specialist and technical specialist duties and responsibilities

Hardware support specialist example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Work with users to troubleshoot printing, scanning, computer, network, and server system issues.
• Decorate for high number of complete tickets that are escalate and ability to troubleshoot undocument issues.
• Standardize PC imaging according to departmental specifications, which result in streamline deployment and support processes.
• Help with networking issues which include the role-out of the new Cisco phone servers and VPN access for employees.
• Have experience with government data security requirements using commercial data encryption software and security certificate management for email and data access.

Technical specialist example responsibilities.

• Install and manage LAN/WAN using TCP/IP protocol.
• Manage the development of a customize ERP system for the client.
• Design and manage studies for alternative API qualification for commercial products.
• Lead and assist in troubleshooting problems and assure appropriate communication with physicians and patients.
• Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
• Develop HTML, CSS, JavaScript for commercial websites.
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