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The differences between hardware support technicians and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a hardware support technician and an administrative technical support. Additionally, an administrative technical support has an average salary of $46,753, which is higher than the $41,832 average annual salary of a hardware support technician.
The top three skills for a hardware support technician include hardware support, technical support and customer service. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Hardware Support Technician | Administrative Technical Support | |
| Yearly salary | $41,832 | $46,753 |
| Hourly rate | $20.11 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 111,104 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A hardware support technician is an individual who deals with hardware problems and tries to provide solutions to clients' problems. As a professional, you are tasked with providing IT support to organizations and may have to work with computer hardware, servers, and computer clusters. As someone who is a hardware support technician, your job description may require you to help with the installation and maintenance of computer systems. You may also be required to provide troubleshooting solutions and repair computer hardware.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Hardware support technicians and administrative technical supports have different pay scales, as shown below.
| Hardware Support Technician | Administrative Technical Support | |
| Average salary | $41,832 | $46,753 |
| Salary range | Between $31,000 And $54,000 | Between $29,000 And $75,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New Jersey |
| Best paying company | - | AIG |
| Best paying industry | - | - |
There are a few differences between a hardware support technician and an administrative technical support in terms of educational background:
| Hardware Support Technician | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 52% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between hardware support technicians' and administrative technical supports' demographics:
| Hardware Support Technician | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 88.6% Female, 11.4% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 12.1% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |