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The differences between hardware support technicians and technical support trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a hardware support technician and a technical support trainer. Additionally, a technical support trainer has an average salary of $45,722, which is higher than the $41,832 average annual salary of a hardware support technician.
The top three skills for a hardware support technician include hardware support, technical support and customer service. The most important skills for a technical support trainer are customer service, product support, and technical support.
| Hardware Support Technician | Technical Support Trainer | |
| Yearly salary | $41,832 | $45,722 |
| Hourly rate | $20.11 | $21.98 |
| Growth rate | 10% | 10% |
| Number of jobs | 111,104 | 168,898 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A hardware support technician is an individual who deals with hardware problems and tries to provide solutions to clients' problems. As a professional, you are tasked with providing IT support to organizations and may have to work with computer hardware, servers, and computer clusters. As someone who is a hardware support technician, your job description may require you to help with the installation and maintenance of computer systems. You may also be required to provide troubleshooting solutions and repair computer hardware.
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
Hardware support technicians and technical support trainers have different pay scales, as shown below.
| Hardware Support Technician | Technical Support Trainer | |
| Average salary | $41,832 | $45,722 |
| Salary range | Between $31,000 And $54,000 | Between $25,000 And $82,000 |
| Highest paying City | - | Mountain View, CA |
| Highest paying state | - | California |
| Best paying company | - | T.D. Williamson |
| Best paying industry | - | Technology |
There are a few differences between a hardware support technician and a technical support trainer in terms of educational background:
| Hardware Support Technician | Technical Support Trainer | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 59% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between hardware support technicians' and technical support trainers' demographics:
| Hardware Support Technician | Technical Support Trainer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 88.6% Female, 11.4% | Male, 64.3% Female, 35.7% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 12.1% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |