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The differences between hardware support technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a hardware support technician and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $41,832 average annual salary of a hardware support technician.
The top three skills for a hardware support technician include hardware support, technical support and customer service. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Hardware Support Technician | Technician Support Tier | |
| Yearly salary | $41,832 | $54,889 |
| Hourly rate | $20.11 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 111,104 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A hardware support technician is an individual who deals with hardware problems and tries to provide solutions to clients' problems. As a professional, you are tasked with providing IT support to organizations and may have to work with computer hardware, servers, and computer clusters. As someone who is a hardware support technician, your job description may require you to help with the installation and maintenance of computer systems. You may also be required to provide troubleshooting solutions and repair computer hardware.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Hardware support technicians and technician support tiers have different pay scales, as shown below.
| Hardware Support Technician | Technician Support Tier | |
| Average salary | $41,832 | $54,889 |
| Salary range | Between $31,000 And $54,000 | Between $38,000 And $78,000 |
| Highest paying City | - | Benicia, CA |
| Highest paying state | - | New York |
| Best paying company | - | Scantron |
| Best paying industry | - | Technology |
There are a few differences between a hardware support technician and a technician support tier in terms of educational background:
| Hardware Support Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 37% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between hardware support technicians' and technician support tiers' demographics:
| Hardware Support Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 88.6% Female, 11.4% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 12.1% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |