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The differences between health advisors and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a health advisor and a call center representative. Additionally, a health advisor has an average salary of $80,312, which is higher than the $31,549 average annual salary of a call center representative.
The top three skills for a health advisor include patients, employee engagement and social work. The most important skills for a call center representative are strong customer service, customer service, and patients.
| Health Advisor | Call Center Representative | |
| Yearly salary | $80,312 | $31,549 |
| Hourly rate | $38.61 | $15.17 |
| Growth rate | -4% | -4% |
| Number of jobs | 85,719 | 133,579 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 53% | High School Diploma, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A health advisor is a medical expert who specializes in developing various health programs and projects to provide patients with optimal healthcare services. They are primarily in charge of helping patients navigate and understand the healthcare system. Their responsibilities also include performing research and analysis to identify the community's needs, coordinating with fellow experts, setting objectives and guidelines, and referring patients to other services when necessary. Moreover, a health advisor must maintain an active communication line with staff for a smooth and efficient workflow.
Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.
Health advisors and call center representatives have different pay scales, as shown below.
| Health Advisor | Call Center Representative | |
| Average salary | $80,312 | $31,549 |
| Salary range | Between $49,000 And $129,000 | Between $25,000 And $39,000 |
| Highest paying City | Washington, DC | Seattle, WA |
| Highest paying state | Maryland | Washington |
| Best paying company | The Moses H Cone Memorial Hospital | University of California, Berkeley |
| Best paying industry | Health Care | Finance |
There are a few differences between a health advisor and a call center representative in terms of educational background:
| Health Advisor | Call Center Representative | |
| Most common degree | Bachelor's Degree, 53% | High School Diploma, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between health advisors' and call center representatives' demographics:
| Health Advisor | Call Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.6% Female, 65.4% | Male, 27.4% Female, 72.6% |
| Race ratio | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 19.8% Asian, 6.7% White, 56.3% American Indian and Alaska Native, 0.8% | Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |