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The differences between health advisors and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a health advisor and a customer care representative. Additionally, a health advisor has an average salary of $80,312, which is higher than the $32,912 average annual salary of a customer care representative.
The top three skills for a health advisor include patients, employee engagement and social work. The most important skills for a customer care representative are customer care, customer service, and work ethic.
| Health Advisor | Customer Care Representative | |
| Yearly salary | $80,312 | $32,912 |
| Hourly rate | $38.61 | $15.82 |
| Growth rate | -4% | -4% |
| Number of jobs | 85,719 | 214,835 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A health advisor is a medical expert who specializes in developing various health programs and projects to provide patients with optimal healthcare services. They are primarily in charge of helping patients navigate and understand the healthcare system. Their responsibilities also include performing research and analysis to identify the community's needs, coordinating with fellow experts, setting objectives and guidelines, and referring patients to other services when necessary. Moreover, a health advisor must maintain an active communication line with staff for a smooth and efficient workflow.
A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
Health advisors and customer care representatives have different pay scales, as shown below.
| Health Advisor | Customer Care Representative | |
| Average salary | $80,312 | $32,912 |
| Salary range | Between $49,000 And $129,000 | Between $26,000 And $40,000 |
| Highest paying City | Washington, DC | Urban Honolulu, HI |
| Highest paying state | Maryland | Hawaii |
| Best paying company | The Moses H Cone Memorial Hospital | Philadelphia Corporation for Aging |
| Best paying industry | Health Care | Automotive |
There are a few differences between a health advisor and a customer care representative in terms of educational background:
| Health Advisor | Customer Care Representative | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between health advisors' and customer care representatives' demographics:
| Health Advisor | Customer Care Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.6% Female, 65.4% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 19.8% Asian, 6.7% White, 56.3% American Indian and Alaska Native, 0.8% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |