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The differences between health advisors and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a health advisor and a customer service representative. Additionally, a health advisor has an average salary of $80,312, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a health advisor include patients, employee engagement and social work. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Health Advisor | Customer Service Representative | |
| Yearly salary | $80,312 | $32,260 |
| Hourly rate | $38.61 | $15.51 |
| Growth rate | -4% | -4% |
| Number of jobs | 85,719 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 53% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A health advisor is a medical expert who specializes in developing various health programs and projects to provide patients with optimal healthcare services. They are primarily in charge of helping patients navigate and understand the healthcare system. Their responsibilities also include performing research and analysis to identify the community's needs, coordinating with fellow experts, setting objectives and guidelines, and referring patients to other services when necessary. Moreover, a health advisor must maintain an active communication line with staff for a smooth and efficient workflow.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Health advisors and customer service representatives have different pay scales, as shown below.
| Health Advisor | Customer Service Representative | |
| Average salary | $80,312 | $32,260 |
| Salary range | Between $49,000 And $129,000 | Between $25,000 And $41,000 |
| Highest paying City | Washington, DC | Des Moines, WA |
| Highest paying state | Maryland | Washington |
| Best paying company | The Moses H Cone Memorial Hospital | Oracle |
| Best paying industry | Health Care | Insurance |
There are a few differences between a health advisor and a customer service representative in terms of educational background:
| Health Advisor | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 53% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between health advisors' and customer service representatives' demographics:
| Health Advisor | Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.6% Female, 65.4% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 19.8% Asian, 6.7% White, 56.3% American Indian and Alaska Native, 0.8% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |