Health advisor vs member service representative

The differences between health advisors and member service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a health advisor and a member service representative. Additionally, a health advisor has an average salary of $80,312, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a health advisor include patients, employee engagement and social work. The most important skills for a member service representative are front desk, cleanliness, and punctuality.

Health advisor vs member service representative overview

	Health Advisor	Member Service Representative
Yearly salary	$80,312	$31,395
Hourly rate	$38.61	$15.09
Growth rate	-4%	-4%
Number of jobs	85,719	214,036
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 44%
Average age	40	40
Years of experience	12	12

What does a health advisor do?

A health advisor is a medical expert who specializes in developing various health programs and projects to provide patients with optimal healthcare services. They are primarily in charge of helping patients navigate and understand the healthcare system. Their responsibilities also include performing research and analysis to identify the community's needs, coordinating with fellow experts, setting objectives and guidelines, and referring patients to other services when necessary. Moreover, a health advisor must maintain an active communication line with staff for a smooth and efficient workflow.

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

Health advisor vs member service representative salary

Health advisors and member service representatives have different pay scales, as shown below.

	Health Advisor	Member Service Representative
Average salary	$80,312	$31,395
Salary range	Between $49,000 And $129,000	Between $21,000 And $45,000
Highest paying City	Washington, DC	Alameda, CA
Highest paying state	Maryland	Hawaii
Best paying company	The Moses H Cone Memorial Hospital	Tinker Federal Credit Union
Best paying industry	Health Care	Insurance

Differences between health advisor and member service representative education

There are a few differences between a health advisor and a member service representative in terms of educational background:

	Health Advisor	Member Service Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	-

Health advisor vs member service representative demographics

Here are the differences between health advisors' and member service representatives' demographics:

	Health Advisor	Member Service Representative
Average age	40	40
Gender ratio	Male, 34.6% Female, 65.4%	Male, 26.5% Female, 73.5%
Race ratio	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 19.8% Asian, 6.7% White, 56.3% American Indian and Alaska Native, 0.8%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between health advisor and member service representative duties and responsibilities

Health advisor example responsibilities.

Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
Foster and develop positive relationships with mental health patients and their family members.
Serve as technical expert with respect to all phases of program implementation relating to school immunization research topics under consideration.
Sell and enroll customers into marketplace plans.
Perform health reimbursement procedures and claim processing, appeals, and grievances procedures.
Aid participants with health goals and resources need while following all HIPPA regulations.

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Health advisor vs member service representative skills

Common health advisor skills

Patients, 15%
Employee Engagement, 11%
Social Work, 9%
Mental Health, 9%
Global Health, 5%
Excellent Interpersonal, 5%

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

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Health Advisor
Health Advisor vs Member Service Representative

Updated January 8, 2025

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