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The differences between hotel general managers and general service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a hotel general manager and a general service manager. Additionally, a general service manager has an average salary of $85,187, which is higher than the $62,696 average annual salary of a hotel general manager.
The top three skills for a hotel general manager include front desk, reservations and human resources. The most important skills for a general service manager are customer service, customer satisfaction, and business plan.
| Hotel General Manager | General Service Manager | |
| Yearly salary | $62,696 | $85,187 |
| Hourly rate | $30.14 | $40.96 |
| Growth rate | 6% | 6% |
| Number of jobs | 344,182 | 435,376 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 58% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
The hotel general manager is responsible for all aspects of operations at a hotel, including the daily management of staff and guests. They will act as an ambassador for the brand of the hotel and provide leadership and strategic planning. They ensure full compliance with hotel standard operating procedures, policies, procedures, and service standards. It is part of their responsibility to ensure that the monthly financial report for rooms, food, beverage, and admin related expenses are accurate. Moreover, they also handle and resolve guest complaints and act as a concluding decision maker in hiring essential staff.
General service managers are professionals who manage the administrative activities of a company to ensure that a proper environment for its operations is achieved. These managers are required to supervise the maintenance activities and upgrades of equipment and systems so that they can minimize disruptions of business activities. Under the direction of the finance manager, general service managers must coordinate with service providers on matters related to finance and tax. They must also manage teams to ensure that they comply with local and occupational health laws.
Hotel general managers and general service managers have different pay scales, as shown below.
| Hotel General Manager | General Service Manager | |
| Average salary | $62,696 | $85,187 |
| Salary range | Between $41,000 And $93,000 | Between $52,000 And $137,000 |
| Highest paying City | Ontario, CA | Mountain View, CA |
| Highest paying state | California | California |
| Best paying company | Earth Fare | Stanford University |
| Best paying industry | Hospitality | Finance |
There are a few differences between a hotel general manager and a general service manager in terms of educational background:
| Hotel General Manager | General Service Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between hotel general managers' and general service managers' demographics:
| Hotel General Manager | General Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 65.7% Female, 34.3% | Male, 78.3% Female, 21.7% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |