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The differences between in store technicians and software support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an in store technician and a software support technician. Additionally, a software support technician has an average salary of $79,670, which is higher than the $32,296 average annual salary of an in store technician.
The top three skills for an in store technician include customer service, PC and computer system. The most important skills for a software support technician are customer service, troubleshoot, and java.
| In Store Technician | Software Support Technician | |
| Yearly salary | $32,296 | $79,670 |
| Hourly rate | $15.53 | $38.30 |
| Growth rate | 10% | 10% |
| Number of jobs | 74,891 | 117,059 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 37% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In-store technicians set up and interpret repair schedules to maintain equipment according to the set standards and working order. Besides ensuring cost-effective tools, supplies, and equipment usage, in-store technicians also check if the equipment needs replacement and then update the supervisor. They use various pieces of equipment and hand tools to assemble filter systems and pumps mechanically. An in-store technician ensures proper maintenance and accurate inventory of each tool before its deployment. Also, they perform stockroom duties like counting and classifying parts.
A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays. They also assist the system engineers in the configuration and optimization of networks, including the installment of upgrades and patch updates. A software support technician must have excellent organizational and communication skills, especially in navigating computer tools and applications to create support tickets and fix the customers' issues efficiently.
In store technicians and software support technicians have different pay scales, as shown below.
| In Store Technician | Software Support Technician | |
| Average salary | $32,296 | $79,670 |
| Salary range | Between $27,000 And $38,000 | Between $55,000 And $113,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | RSM US |
| Best paying industry | - | Finance |
There are a few differences between an in store technician and a software support technician in terms of educational background:
| In Store Technician | Software Support Technician | |
| Most common degree | Associate Degree, 37% | Bachelor's Degree, 59% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between in store technicians' and software support technicians' demographics:
| In Store Technician | Software Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.5% Female, 20.5% | Male, 73.8% Female, 26.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |