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Information systems director vs information technology support manager

The differences between information systems directors and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an information systems director and an information technology support manager. Additionally, an information systems director has an average salary of $130,822, which is higher than the $104,424 average annual salary of an information technology support manager.

The top three skills for an information systems director include customer service, project management and network infrastructure. The most important skills for an information technology support manager are customer service, ITIL, and project management.

Information systems director vs information technology support manager overview

Information Systems DirectorInformation Technology Support Manager
Yearly salary$130,822$104,424
Hourly rate$62.90$50.20
Growth rate16%16%
Number of jobs128,575162,131
Job satisfaction--
Most common degreeBachelor's Degree, 69%Bachelor's Degree, 61%
Average age4747
Years of experience88

What does an information systems director do?

An Information Systems Director spearheads and oversees a business establishment's information systems, ensuring everything runs smoothly and efficiently. They set goals and guidelines, establish protocols and timelines, liaise with external business partners such as vendors and suppliers, manage staff, and develop strategies to optimize operations. As an Information Systems Director, it is essential to lead and encourage staff to reach performance and service goals, all while implementing the company's policies and regulations.

What does an information technology support manager do?

Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.

Information systems director vs information technology support manager salary

Information systems directors and information technology support managers have different pay scales, as shown below.

Information Systems DirectorInformation Technology Support Manager
Average salary$130,822$104,424
Salary rangeBetween $86,000 And $198,000Between $76,000 And $142,000
Highest paying CitySan Francisco, CASeattle, WA
Highest paying stateWashingtonWashington
Best paying companyOutbrainClinica Sierra Vista
Best paying industryManufacturingFinance

Differences between information systems director and information technology support manager education

There are a few differences between an information systems director and an information technology support manager in terms of educational background:

Information Systems DirectorInformation Technology Support Manager
Most common degreeBachelor's Degree, 69%Bachelor's Degree, 61%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityStanford University

Information systems director vs information technology support manager demographics

Here are the differences between information systems directors' and information technology support managers' demographics:

Information Systems DirectorInformation Technology Support Manager
Average age4747
Gender ratioMale, 81.3% Female, 18.7%Male, 82.2% Female, 17.8%
Race ratioBlack or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.7% White, 65.2% American Indian and Alaska Native, 0.2%Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between information systems director and information technology support manager duties and responsibilities

Information systems director example responsibilities.

  • Lead a technology expansion to deliver an internal portal using Microsoft .NET and SharePoint platforms.
  • Manage SDLC of custom application and relate web and data services, consultants and support contracts.
  • Establish team of security /compliance experts to effectively manage PCI and SOX compliance and formal change control processes.
  • Manage multiple large scale projects including infrastructure installations of wire and wireless networks and replace PBX system creating efficiencies and savings.
  • Lead the implementation of several SharePoint initiatives.
  • Implement custom build ERP system which manage inventory, laboratory testing and patient demographics.
  • Show more

Information technology support manager example responsibilities.

  • Manage and maintain backup of physical and VMware virtual servers.
  • Manage the acquisition, installation and maintenance of the organization's LAN hardware/software.
  • Manage a staff team for administration on a LAN supporting approximately 50 subscribers.
  • Design and implement a video conferencing system and ensure network stability and QOS and manage the current VoIP network.
  • Lead group of external contractors in the onsite support Helpdesk, setting objectives, assigning tasks and monitoring their assignments.
  • Manage the deployment, maintenance, support and upgrade of servers, PC's, software, operating systems and printers.
  • Show more

Information systems director vs information technology support manager skills

Common information systems director skills
  • Customer Service, 8%
  • Project Management, 8%
  • Network Infrastructure, 7%
  • Windows Server, 4%
  • SQL Server, 4%
  • Data Warehouse, 4%
Common information technology support manager skills
  • Customer Service, 14%
  • ITIL, 4%
  • Project Management, 4%
  • Desk Support, 4%
  • Customer Satisfaction, 4%
  • Database, 3%

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