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Information technology student assistant vs help desk assistant

The differences between information technology student assistants and help desk assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an information technology student assistant and a help desk assistant. Additionally, an information technology student assistant has an average salary of $33,723, which is higher than the $28,262 average annual salary of a help desk assistant.

The top three skills for an information technology student assistant include phone calls, technical support and lab computers. The most important skills for a help desk assistant are computer lab, customer service, and desk support.

Information technology student assistant vs help desk assistant overview

Information Technology Student AssistantHelp Desk Assistant
Yearly salary$33,723$28,262
Hourly rate$16.21$13.59
Growth rate10%10%
Number of jobs96,55883,479
Job satisfaction--
Most common degreeBachelor's Degree, 72%Bachelor's Degree, 51%
Average age4242
Years of experience22

Information technology student assistant vs help desk assistant salary

Information technology student assistants and help desk assistants have different pay scales, as shown below.

Information Technology Student AssistantHelp Desk Assistant
Average salary$33,723$28,262
Salary rangeBetween $25,000 And $45,000Between $14,000 And $56,000
Highest paying City-Hartford, CT
Highest paying state-Connecticut
Best paying company-Information Technology and Innovation Foundation
Best paying industry-Government

Differences between information technology student assistant and help desk assistant education

There are a few differences between an information technology student assistant and a help desk assistant in terms of educational background:

Information Technology Student AssistantHelp Desk Assistant
Most common degreeBachelor's Degree, 72%Bachelor's Degree, 51%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Information technology student assistant vs help desk assistant demographics

Here are the differences between information technology student assistants' and help desk assistants' demographics:

Information Technology Student AssistantHelp Desk Assistant
Average age4242
Gender ratioMale, 66.4% Female, 33.6%Male, 53.4% Female, 46.6%
Race ratioBlack or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 15.0% White, 54.6% American Indian and Alaska Native, 0.4%Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 11.5% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between information technology student assistant and help desk assistant duties and responsibilities

Information technology student assistant example responsibilities.

  • Manage and update the ITAS website utilizing the Microsoft SharePoint with contribution level permissions.
  • Manage devices by configuring network topology and making DNS records updates/creation.
  • Build a website for a Korean class using HTML, CSS, JSON and JavaScript.
  • Develop a custom search feature using a combination of Javascript, AJAX, jQuery, & PHP.
  • Develop and implement various SQL queries.
  • Create SQL scripts for reporting from ConfigMgr database.
  • Show more

Help desk assistant example responsibilities.

  • Manage the PC refresh program transferring all user data remotely and installing require software applications.
  • Produce legal proposals, memorandum agreements and PowerPoint presentations.
  • Create PowerPoint presentations used for business development.manage daily office operations and maintenance of equipment.
  • Analyze networking problems concerning LAN architecture and constructed/ran cable to support lab expansion projects.
  • Evaluate network utilization and redesign the county wide-area network by replacing existing network infrastructure with network switches and installing network cabling.
  • Build VPN packages and ship as requested.
  • Show more

Information technology student assistant vs help desk assistant skills

Common information technology student assistant skills
  • Phone Calls, 13%
  • Technical Support, 10%
  • Lab Computers, 7%
  • Front Desk, 6%
  • Provide Technical Assistance, 6%
  • Mac, 6%
Common help desk assistant skills
  • Computer Lab, 10%
  • Customer Service, 10%
  • Desk Support, 8%
  • Help Desk, 5%
  • Help-Desk Support, 4%
  • Computer Software, 4%

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