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The differences between information technology/support technicians and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an information technology/support technician and an administrative technical support. Additionally, an administrative technical support has an average salary of $46,753, which is higher than the $45,591 average annual salary of an information technology/support technician.
The top three skills for an information technology/support technician include customer service, troubleshoot and computer system. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Information Technology/Support Technician | Administrative Technical Support | |
| Yearly salary | $45,591 | $46,753 |
| Hourly rate | $21.92 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,748 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Information technology/support technicians and administrative technical supports have different pay scales, as shown below.
| Information Technology/Support Technician | Administrative Technical Support | |
| Average salary | $45,591 | $46,753 |
| Salary range | Between $31,000 And $66,000 | Between $29,000 And $75,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Pennsylvania | New Jersey |
| Best paying company | Microsoft | AIG |
| Best paying industry | Technology | - |
There are a few differences between an information technology/support technician and an administrative technical support in terms of educational background:
| Information Technology/Support Technician | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Most common major | Computer Science | Computer Science |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between information technology/support technicians' and administrative technical supports' demographics:
| Information Technology/Support Technician | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 85.4% Female, 14.6% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |