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The differences between information technology/support technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an information technology/support technician and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $45,591 average annual salary of an information technology/support technician.
The top three skills for an information technology/support technician include customer service, troubleshoot and computer system. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Information Technology/Support Technician | Technician Support Tier | |
| Yearly salary | $45,591 | $54,889 |
| Hourly rate | $21.92 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,748 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Information technology/support technicians and technician support tiers have different pay scales, as shown below.
| Information Technology/Support Technician | Technician Support Tier | |
| Average salary | $45,591 | $54,889 |
| Salary range | Between $31,000 And $66,000 | Between $38,000 And $78,000 |
| Highest paying City | San Francisco, CA | Benicia, CA |
| Highest paying state | Pennsylvania | New York |
| Best paying company | Microsoft | Scantron |
| Best paying industry | Technology | Technology |
There are a few differences between an information technology/support technician and a technician support tier in terms of educational background:
| Information Technology/Support Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 37% |
| Most common major | Computer Science | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between information technology/support technicians' and technician support tiers' demographics:
| Information Technology/Support Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 85.4% Female, 14.6% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |