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The differences between internal consultants and client services consultants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an internal consultant, becoming a client services consultant takes usually requires 6-12 months. Additionally, an internal consultant has an average salary of $91,097, which is higher than the $66,671 average annual salary of a client services consultant.
The top three skills for an internal consultant include project management, process improvement and internal controls. The most important skills for a client services consultant are customer service, HR, and project management.
| Internal Consultant | Client Services Consultant | |
| Yearly salary | $91,097 | $66,671 |
| Hourly rate | $43.80 | $32.05 |
| Growth rate | 11% | -4% |
| Number of jobs | 70,927 | 258,107 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 72% |
| Average age | 44 | 40 |
| Years of experience | 4 | 12 |
An internal consultant is responsible for providing consultation on the business process and operations to identify key areas of improvement and review its effectiveness to support the business goals and objectives. Internal consultants must have excellent organizational skills and expertise in business planning and project management to strategize and improve existing methodologies that would raise the company's performance. They also develop training and programs necessary for the employees to maximize their productivity and manage efficiency.
A client services consultant's role is to establish positive client relationships through efficient customer service assistance. Their responsibilities typically revolve around interacting with clients to identify their needs, answer inquiries, and handle issues and complaints, resolving them promptly and efficiently. There are also instances where they must offer products and services to secure sales, process payments, and perform calls and correspondence. Aside from liaising with clients, they must also perform clerical tasks, all while adhering to the company's policies and regulations.
Internal consultants and client services consultants have different pay scales, as shown below.
| Internal Consultant | Client Services Consultant | |
| Average salary | $91,097 | $66,671 |
| Salary range | Between $67,000 And $122,000 | Between $40,000 And $109,000 |
| Highest paying City | Washington, DC | Uniondale, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Citi | Control Risks |
| Best paying industry | Technology | Technology |
There are a few differences between an internal consultant and a client services consultant in terms of educational background:
| Internal Consultant | Client Services Consultant | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | Northwestern University | - |
Here are the differences between internal consultants' and client services consultants' demographics:
| Internal Consultant | Client Services Consultant | |
| Average age | 44 | 40 |
| Gender ratio | Male, 62.8% Female, 37.2% | Male, 47.9% Female, 52.1% |
| Race ratio | Black or African American, 8.5% Unknown, 4.5% Hispanic or Latino, 9.2% Asian, 12.4% White, 65.3% American Indian and Alaska Native, 0.2% | Black or African American, 13.0% Unknown, 5.4% Hispanic or Latino, 18.4% Asian, 7.5% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 7% |