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Internet technician vs customer support technician

The differences between internet technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an internet technician and a customer support technician. Additionally, an internet technician has an average salary of $37,615, which is higher than the $36,361 average annual salary of a customer support technician.

The top three skills for an internet technician include customer service, telephone calls and email accounts. The most important skills for a customer support technician are customer service, customer support, and SQL.

Internet technician vs customer support technician overview

Internet TechnicianCustomer Support Technician
Yearly salary$37,615$36,361
Hourly rate$18.08$17.48
Growth rate10%10%
Number of jobs82,493117,102
Job satisfaction--
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 46%
Average age4242
Years of experience22

Internet technician vs customer support technician salary

Internet technicians and customer support technicians have different pay scales, as shown below.

Internet TechnicianCustomer Support Technician
Average salary$37,615$36,361
Salary rangeBetween $22,000 And $62,000Between $23,000 And $56,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-Adobe
Best paying industry-Technology

Differences between internet technician and customer support technician education

There are a few differences between an internet technician and a customer support technician in terms of educational background:

Internet TechnicianCustomer Support Technician
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 46%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Internet technician vs customer support technician demographics

Here are the differences between internet technicians' and customer support technicians' demographics:

Internet TechnicianCustomer Support Technician
Average age4242
Gender ratioMale, 78.8% Female, 21.2%Male, 66.1% Female, 33.9%
Race ratioBlack or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between internet technician and customer support technician duties and responsibilities

Internet technician example responsibilities.

  • Support 3rd party wireless devices, set up VPN, and manage wireless networks.
  • Develop Java base IAM system components to manage security and authorizations.
  • Identify and resolve Internet connectivity issues with DSL circuits, routers, and PC configurations.
  • Enroll customers for both dial-up and wireless Internet access.
  • Trouble shoot dial-up, modem, windows and browser conflicts.
  • Configure workstation TCP/IP for network connectivity and configure PC's for file and printer sharing.
  • Show more

Customer support technician example responsibilities.

  • Manage and maintain TCP/IP database and inventory control on hospital peripherals (printers and scanners).
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install new IBM UNIX servers on site.
  • Maintain the performance of the SQL server for optical use and scanning.
  • Work with Microsoft servers and applications as well as company's proprietary Linux base web-hosting solutions.
  • Used SCCM to move user's profiles and get the customer operational as quickly as possible.
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Internet technician vs customer support technician skills

Common internet technician skills
  • Customer Service, 19%
  • Telephone Calls, 10%
  • Email Accounts, 9%
  • DSL, 4%
  • Inbound Calls, 4%
  • Mac OS, 4%
Common customer support technician skills
  • Customer Service, 12%
  • Customer Support, 12%
  • SQL, 9%
  • Customer Inquiries, 8%
  • Java, 7%
  • Customer Issues, 7%

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