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Internet technician vs technical support technician

The differences between internet technicians and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an internet technician and a technical support technician. Additionally, a technical support technician has an average salary of $40,210, which is higher than the $37,615 average annual salary of an internet technician.

The top three skills for an internet technician include customer service, telephone calls and email accounts. The most important skills for a technical support technician are customer service, technical support, and patients.

Internet technician vs technical support technician overview

Internet TechnicianTechnical Support Technician
Yearly salary$37,615$40,210
Hourly rate$18.08$19.33
Growth rate10%10%
Number of jobs82,493165,677
Job satisfaction--
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 40%
Average age4242
Years of experience22

Internet technician vs technical support technician salary

Internet technicians and technical support technicians have different pay scales, as shown below.

Internet TechnicianTechnical Support Technician
Average salary$37,615$40,210
Salary rangeBetween $22,000 And $62,000Between $24,000 And $64,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-Ropes & Gray
Best paying industry-Finance

Differences between internet technician and technical support technician education

There are a few differences between an internet technician and a technical support technician in terms of educational background:

Internet TechnicianTechnical Support Technician
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Internet technician vs technical support technician demographics

Here are the differences between internet technicians' and technical support technicians' demographics:

Internet TechnicianTechnical Support Technician
Average age4242
Gender ratioMale, 78.8% Female, 21.2%Male, 66.7% Female, 33.3%
Race ratioBlack or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between internet technician and technical support technician duties and responsibilities

Internet technician example responsibilities.

  • Support 3rd party wireless devices, set up VPN, and manage wireless networks.
  • Develop Java base IAM system components to manage security and authorizations.
  • Identify and resolve Internet connectivity issues with DSL circuits, routers, and PC configurations.
  • Enroll customers for both dial-up and wireless Internet access.
  • Trouble shoot dial-up, modem, windows and browser conflicts.
  • Configure workstation TCP/IP for network connectivity and configure PC's for file and printer sharing.
  • Show more

Technical support technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
  • Assist in database software applications and implementing SQL server solutions.
  • Provide routine and advance technical support to customers for a major VOIP telecommunications company.
  • Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
  • Show more

Internet technician vs technical support technician skills

Common internet technician skills
  • Customer Service, 19%
  • Telephone Calls, 10%
  • Email Accounts, 9%
  • DSL, 4%
  • Inbound Calls, 4%
  • Mac OS, 4%
Common technical support technician skills
  • Customer Service, 19%
  • Technical Support, 16%
  • Patients, 8%
  • Customer Support, 2%
  • Mac, 2%
  • OS, 2%

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