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The differences between junior customer service representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $30,266 average annual salary of a junior customer service representative.
The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for a customer care representative are customer care, customer service, and work ethic.
| Junior Customer Service Representative | Customer Care Representative | |
| Yearly salary | $30,266 | $32,912 |
| Hourly rate | $14.55 | $15.82 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,413 | 214,835 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.
A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
Junior customer service representatives and customer care representatives have different pay scales, as shown below.
| Junior Customer Service Representative | Customer Care Representative | |
| Average salary | $30,266 | $32,912 |
| Salary range | Between $24,000 And $37,000 | Between $26,000 And $40,000 |
| Highest paying City | Washington, DC | Urban Honolulu, HI |
| Highest paying state | California | Hawaii |
| Best paying company | Northwest Hardwoods | Philadelphia Corporation for Aging |
| Best paying industry | Energy | Automotive |
There are a few differences between a junior customer service representative and a customer care representative in terms of educational background:
| Junior Customer Service Representative | Customer Care Representative | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between junior customer service representatives' and customer care representatives' demographics:
| Junior Customer Service Representative | Customer Care Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.2% Female, 65.8% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |