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The differences between junior customer service representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and a customer service representative. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $30,266 average annual salary of a junior customer service representative.
The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Junior Customer Service Representative | Customer Service Representative | |
| Yearly salary | $30,266 | $32,260 |
| Hourly rate | $14.55 | $15.51 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,413 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 37% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Junior customer service representatives and customer service representatives have different pay scales, as shown below.
| Junior Customer Service Representative | Customer Service Representative | |
| Average salary | $30,266 | $32,260 |
| Salary range | Between $24,000 And $37,000 | Between $25,000 And $41,000 |
| Highest paying City | Washington, DC | Des Moines, WA |
| Highest paying state | California | Washington |
| Best paying company | Northwest Hardwoods | Oracle |
| Best paying industry | Energy | Insurance |
There are a few differences between a junior customer service representative and a customer service representative in terms of educational background:
| Junior Customer Service Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 37% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between junior customer service representatives' and customer service representatives' demographics:
| Junior Customer Service Representative | Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.2% Female, 65.8% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |