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The differences between junior customer service representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $30,266 average annual salary of a junior customer service representative.
The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Junior Customer Service Representative | Customer Support Representative | |
| Yearly salary | $30,266 | $37,404 |
| Hourly rate | $14.55 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,413 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Junior customer service representatives and customer support representatives have different pay scales, as shown below.
| Junior Customer Service Representative | Customer Support Representative | |
| Average salary | $30,266 | $37,404 |
| Salary range | Between $24,000 And $37,000 | Between $29,000 And $47,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | California | Alaska |
| Best paying company | Northwest Hardwoods | University of California, Berkeley |
| Best paying industry | Energy | Finance |
There are a few differences between a junior customer service representative and a customer support representative in terms of educational background:
| Junior Customer Service Representative | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between junior customer service representatives' and customer support representatives' demographics:
| Junior Customer Service Representative | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.2% Female, 65.8% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |