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The differences between junior help desk technicians and computer technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior help desk technician and a computer technician. Additionally, a junior help desk technician has an average salary of $48,069, which is higher than the $39,767 average annual salary of a computer technician.
The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for a computer technician are customer service, desk support, and network printers.
| Junior Help Desk Technician | Computer Technician | |
| Yearly salary | $48,069 | $39,767 |
| Hourly rate | $23.11 | $19.12 |
| Growth rate | 10% | 10% |
| Number of jobs | 104,343 | 95,688 |
| Job satisfaction | - | 5 |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.
Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.
Junior help desk technicians and computer technicians have different pay scales, as shown below.
| Junior Help Desk Technician | Computer Technician | |
| Average salary | $48,069 | $39,767 |
| Salary range | Between $35,000 And $65,000 | Between $28,000 And $55,000 |
| Highest paying City | Freehold, NJ | Alexandria, VA |
| Highest paying state | New Hampshire | Virginia |
| Best paying company | Prolifics | The Citadel |
| Best paying industry | Utilities | Government |
There are a few differences between a junior help desk technician and a computer technician in terms of educational background:
| Junior Help Desk Technician | Computer Technician | |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 40% |
| Most common major | Automotive Technology | Computer Science |
| Most common college | SUNY Farmingdale | University of Pennsylvania |
Here are the differences between junior help desk technicians' and computer technicians' demographics:
| Junior Help Desk Technician | Computer Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 83.8% Female, 16.2% | Male, 87.0% Female, 13.0% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.1% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |