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The differences between junior help desk technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior help desk technician and a customer support technician. Additionally, a junior help desk technician has an average salary of $48,069, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Junior Help Desk Technician | Customer Support Technician | |
| Yearly salary | $48,069 | $36,361 |
| Hourly rate | $23.11 | $17.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 104,343 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Junior help desk technicians and customer support technicians have different pay scales, as shown below.
| Junior Help Desk Technician | Customer Support Technician | |
| Average salary | $48,069 | $36,361 |
| Salary range | Between $35,000 And $65,000 | Between $23,000 And $56,000 |
| Highest paying City | Freehold, NJ | New York, NY |
| Highest paying state | New Hampshire | New Jersey |
| Best paying company | Prolifics | Adobe |
| Best paying industry | Utilities | Technology |
There are a few differences between a junior help desk technician and a customer support technician in terms of educational background:
| Junior Help Desk Technician | Customer Support Technician | |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 46% |
| Most common major | Automotive Technology | Business |
| Most common college | SUNY Farmingdale | Stanford University |
Here are the differences between junior help desk technicians' and customer support technicians' demographics:
| Junior Help Desk Technician | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 83.8% Female, 16.2% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |