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The differences between junior help desk technicians and information systems technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a junior help desk technician, becoming an information systems technician takes usually requires 4-6 years. Additionally, a junior help desk technician has an average salary of $48,069, which is higher than the $46,346 average annual salary of an information systems technician.
The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for an information systems technician are customer service, troubleshoot, and technical support.
| Junior Help Desk Technician | Information Systems Technician | |
| Yearly salary | $48,069 | $46,346 |
| Hourly rate | $23.11 | $22.28 |
| Growth rate | 10% | 10% |
| Number of jobs | 104,343 | 173,424 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 50% |
| Average age | 42 | 44 |
| Years of experience | 2 | 6 |
A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.
An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.
Junior help desk technicians and information systems technicians have different pay scales, as shown below.
| Junior Help Desk Technician | Information Systems Technician | |
| Average salary | $48,069 | $46,346 |
| Salary range | Between $35,000 And $65,000 | Between $28,000 And $74,000 |
| Highest paying City | Freehold, NJ | Rahway, NJ |
| Highest paying state | New Hampshire | New Jersey |
| Best paying company | Prolifics | Simpson Thacher & Bartlett |
| Best paying industry | Utilities | Government |
There are a few differences between a junior help desk technician and an information systems technician in terms of educational background:
| Junior Help Desk Technician | Information Systems Technician | |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 50% |
| Most common major | Automotive Technology | Business |
| Most common college | SUNY Farmingdale | Stanford University |
Here are the differences between junior help desk technicians' and information systems technicians' demographics:
| Junior Help Desk Technician | Information Systems Technician | |
| Average age | 42 | 44 |
| Gender ratio | Male, 83.8% Female, 16.2% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 11% |