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The differences between junior help desk technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior help desk technician and a senior support technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $48,069 average annual salary of a junior help desk technician.
The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Junior Help Desk Technician | Senior Support Technician | |
| Yearly salary | $48,069 | $74,459 |
| Hourly rate | $23.11 | $35.80 |
| Growth rate | 10% | 10% |
| Number of jobs | 104,343 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Junior help desk technicians and senior support technicians have different pay scales, as shown below.
| Junior Help Desk Technician | Senior Support Technician | |
| Average salary | $48,069 | $74,459 |
| Salary range | Between $35,000 And $65,000 | Between $48,000 And $114,000 |
| Highest paying City | Freehold, NJ | Durham, NC |
| Highest paying state | New Hampshire | Pennsylvania |
| Best paying company | Prolifics | Pacira BioSciences |
| Best paying industry | Utilities | Technology |
There are a few differences between a junior help desk technician and a senior support technician in terms of educational background:
| Junior Help Desk Technician | Senior Support Technician | |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 48% |
| Most common major | Automotive Technology | Computer Science |
| Most common college | SUNY Farmingdale | Stanford University |
Here are the differences between junior help desk technicians' and senior support technicians' demographics:
| Junior Help Desk Technician | Senior Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 83.8% Female, 16.2% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |