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The differences between junior help desk technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior help desk technician and a services desk technician. Additionally, a junior help desk technician has an average salary of $48,069, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| Junior Help Desk Technician | Services Desk Technician | |
| Yearly salary | $48,069 | $42,123 |
| Hourly rate | $23.11 | $20.25 |
| Growth rate | 10% | 10% |
| Number of jobs | 104,343 | 145,853 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Junior help desk technicians and services desk technicians have different pay scales, as shown below.
| Junior Help Desk Technician | Services Desk Technician | |
| Average salary | $48,069 | $42,123 |
| Salary range | Between $35,000 And $65,000 | Between $31,000 And $55,000 |
| Highest paying City | Freehold, NJ | New York, NY |
| Highest paying state | New Hampshire | New York |
| Best paying company | Prolifics | Forum Energy Technologies |
| Best paying industry | Utilities | Government |
There are a few differences between a junior help desk technician and a services desk technician in terms of educational background:
| Junior Help Desk Technician | Services Desk Technician | |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 46% |
| Most common major | Automotive Technology | Information Technology |
| Most common college | SUNY Farmingdale | University of Pennsylvania |
Here are the differences between junior help desk technicians' and services desk technicians' demographics:
| Junior Help Desk Technician | Services Desk Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 83.8% Female, 16.2% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |