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The differences between junior help desk technicians and system technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior help desk technician and a system technician. Additionally, a junior help desk technician has an average salary of $48,069, which is higher than the $43,410 average annual salary of a system technician.
The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for a system technician are customer service, hand tools, and preventative maintenance.
| Junior Help Desk Technician | System Technician | |
| Yearly salary | $48,069 | $43,410 |
| Hourly rate | $23.11 | $20.87 |
| Growth rate | 10% | 5% |
| Number of jobs | 104,343 | 137,121 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 39% | Associate Degree, 40% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.
A system technician is an individual responsible for supporting users with issues related to the computer system. System technicians conduct appropriate diagnostics on computer issues and must be able to explain technical issues to clients or team members. They should carry out tests on the system so that they can generate error reports to identify and fix any computer system problems. System technicians also can write and maintain computer programs and work with computers and electronics, including circuit boards, computer hardware and software, and computer processors.
Junior help desk technicians and system technicians have different pay scales, as shown below.
| Junior Help Desk Technician | System Technician | |
| Average salary | $48,069 | $43,410 |
| Salary range | Between $35,000 And $65,000 | Between $27,000 And $67,000 |
| Highest paying City | Freehold, NJ | Seattle, WA |
| Highest paying state | New Hampshire | Washington |
| Best paying company | Prolifics | Bristol-Myers Squibb |
| Best paying industry | Utilities | Government |
There are a few differences between a junior help desk technician and a system technician in terms of educational background:
| Junior Help Desk Technician | System Technician | |
| Most common degree | Associate Degree, 39% | Associate Degree, 40% |
| Most common major | Automotive Technology | Electrical Engineering |
| Most common college | SUNY Farmingdale | Stanford University |
Here are the differences between junior help desk technicians' and system technicians' demographics:
| Junior Help Desk Technician | System Technician | |
| Average age | 42 | 43 |
| Gender ratio | Male, 83.8% Female, 16.2% | Male, 90.0% Female, 10.0% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.5% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |