Post job

Junior technical support specialist vs administrative technical support

The differences between junior technical support specialists and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior technical support specialist and an administrative technical support. Additionally, an administrative technical support has an average salary of $46,753, which is higher than the $41,238 average annual salary of a junior technical support specialist.

The top three skills for a junior technical support specialist include password resets, mac and help-desk support. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.

Junior technical support specialist vs administrative technical support overview

Junior Technical Support SpecialistAdministrative Technical Support
Yearly salary$41,238$46,753
Hourly rate$19.83$22.48
Growth rate10%10%
Number of jobs166,646186,858
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 52%
Average age4242
Years of experience22

Junior technical support specialist vs administrative technical support salary

Junior technical support specialists and administrative technical supports have different pay scales, as shown below.

Junior Technical Support SpecialistAdministrative Technical Support
Average salary$41,238$46,753
Salary rangeBetween $34,000 And $49,000Between $29,000 And $75,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-AIG
Best paying industry--

Differences between junior technical support specialist and administrative technical support education

There are a few differences between a junior technical support specialist and an administrative technical support in terms of educational background:

Junior Technical Support SpecialistAdministrative Technical Support
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 52%
Most common majorComputer ScienceComputer Science
Most common collegeStanford UniversityStanford University

Junior technical support specialist vs administrative technical support demographics

Here are the differences between junior technical support specialists' and administrative technical supports' demographics:

Junior Technical Support SpecialistAdministrative Technical Support
Average age4242
Gender ratioMale, 62.6% Female, 37.4%Male, 67.6% Female, 32.4%
Race ratioBlack or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 11.9% White, 55.2% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between junior technical support specialist and administrative technical support duties and responsibilities

Junior technical support specialist example responsibilities.

  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Field thousands of technical support calls from customers with crash PCs and software issues relaying information to the softwaredevelopers.
  • Configure individual PCs, routers, and printers.
  • Help remote customers configure hardware and connect to VPN.
  • Assist customers with technical difficulties with network devices and VoIP telephone settings.
  • Implement new software and upgrade existing software on the servers and workstations.
  • Show more

Administrative technical support example responsibilities.

  • Manage video teleconference sessions, troubleshoot connection issues.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Used Citrix remote access to demonstrate and diagnose software problems.
  • Perform automation of scripts for all the environments in UNIX.
  • Train new users, assist in maintenance and deployment of SLA.
  • Maintain DNS zones, virtual web sites and POP3 email client accounts.
  • Show more

Junior technical support specialist vs administrative technical support skills

Common junior technical support specialist skills
  • Password Resets, 14%
  • Mac, 7%
  • Help-Desk Support, 6%
  • Switches, 6%
  • Network Troubleshooting, 5%
  • Troubleshoot, 5%
Common administrative technical support skills
  • Technical Support, 13%
  • Customer Service, 9%
  • Troubleshoot, 7%
  • Phone Calls, 6%
  • Data Entry, 5%
  • Desk Support, 5%

Browse computer and mathematical jobs