Junior technical support specialist vs technical support trainer

Differences between junior technical support specialist and technical support trainer duties and responsibilities

Junior technical support specialist example responsibilities.

• Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
• Field thousands of technical support calls from customers with crash PCs and software issues relaying information to the softwaredevelopers.
• Configure individual PCs, routers, and printers.
• Help remote customers configure hardware and connect to VPN.
• Assist customers with technical difficulties with network devices and VoIP telephone settings.
• Implement new software and upgrade existing software on the servers and workstations.
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Technical support trainer example responsibilities.

• Manage and maintain external DNS servers for Internet name resolution of host domains.
• Post event follow up and positioning clients for future success including effectively managing CRM software.
• Manage 3rd party vendors, insuring on-time performance and asset management SLA s are met.
• Manage global rights, user permissions and updates, creating procedures for using the SharePoint environment.
• Accomplish to set up several wireless network for different uses within the company building along with their wired/wireless printers.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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