Post job

Lan technician vs customer support technician

The differences between lan technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lan technician and a customer support technician. Additionally, a lan technician has an average salary of $51,613, which is higher than the $36,361 average annual salary of a customer support technician.

The top three skills for a lan technician include windows server, desk support and troubleshoot. The most important skills for a customer support technician are customer service, customer support, and SQL.

Lan technician vs customer support technician overview

LAN TechnicianCustomer Support Technician
Yearly salary$51,613$36,361
Hourly rate$24.81$17.48
Growth rate5%10%
Number of jobs68,557117,102
Job satisfaction--
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 46%
Average age4342
Years of experience22

Lan technician vs customer support technician salary

Lan technicians and customer support technicians have different pay scales, as shown below.

LAN TechnicianCustomer Support Technician
Average salary$51,613$36,361
Salary rangeBetween $38,000 And $69,000Between $23,000 And $56,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-Adobe
Best paying industry-Technology

Differences between lan technician and customer support technician education

There are a few differences between a lan technician and a customer support technician in terms of educational background:

LAN TechnicianCustomer Support Technician
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 46%
Most common majorComputer ScienceBusiness
Most common collegeMassachusetts Institute of TechnologyStanford University

Lan technician vs customer support technician demographics

Here are the differences between lan technicians' and customer support technicians' demographics:

LAN TechnicianCustomer Support Technician
Average age4342
Gender ratioMale, 90.0% Female, 10.0%Male, 66.1% Female, 33.9%
Race ratioBlack or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.8% Asian, 8.7% White, 63.9% American Indian and Alaska Native, 0.3%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between lan technician and customer support technician duties and responsibilities

Lan technician example responsibilities.

  • Experience managing the day-to-day operations of telecommunication services utilize by Astra Zeneca.
  • Install and configure server equipment and troubleshoot for accurate network connectivity, performance and network service levels.
  • Install, test and maintain personal computers, wireless access points, routers, and telecommunications switches.
  • Perform various duties working with computer hardware, software applications and peripherals utilize in PUSD student and staff workstations.
  • Base install server OS's.
  • Install TCP/IP software and setup IP addresses.
  • Show more

Customer support technician example responsibilities.

  • Manage and maintain TCP/IP database and inventory control on hospital peripherals (printers and scanners).
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install new IBM UNIX servers on site.
  • Maintain the performance of the SQL server for optical use and scanning.
  • Work with Microsoft servers and applications as well as company's proprietary Linux base web-hosting solutions.
  • Used SCCM to move user's profiles and get the customer operational as quickly as possible.
  • Show more

Lan technician vs customer support technician skills

Common lan technician skills
  • Windows Server, 8%
  • Desk Support, 6%
  • Troubleshoot, 6%
  • Network Printers, 5%
  • Remote Desktop, 5%
  • Switches, 5%
Common customer support technician skills
  • Customer Service, 12%
  • Customer Support, 12%
  • SQL, 9%
  • Customer Inquiries, 8%
  • Java, 7%
  • Customer Issues, 7%

Browse computer and mathematical jobs