Lead receptionist vs switchboard operator, receptionist

The differences between lead receptionists and switchboard operators, receptionist can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead receptionist and a switchboard operator, receptionist. Additionally, a lead receptionist has an average salary of $31,289, which is higher than the $25,889 average annual salary of a switchboard operator, receptionist.

The top three skills for a lead receptionist include patients, customer service and front desk. The most important skills for a switchboard operator, receptionist are greeting visitors, data entry, and customer service.

Lead receptionist vs switchboard operator, receptionist overview

	Lead Receptionist	Switchboard Operator, Receptionist
Yearly salary	$31,289	$25,889
Hourly rate	$15.04	$12.45
Growth rate	-	-
Number of jobs	20,684	95,946
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	High School Diploma, 34%
Average age	42	53
Years of experience	2	2

Lead receptionist vs switchboard operator, receptionist salary

Lead receptionists and switchboard operators, receptionist have different pay scales, as shown below.

	Lead Receptionist	Switchboard Operator, Receptionist
Average salary	$31,289	$25,889
Salary range	Between $25,000 And $38,000	Between $19,000 And $33,000
Highest paying City	-	Spokane Valley, WA
Highest paying state	-	Washington
Best paying company	-	Spaulding Rehabilitation Hospital
Best paying industry	-	Finance

Differences between lead receptionist and switchboard operator, receptionist education

There are a few differences between a lead receptionist and a switchboard operator, receptionist in terms of educational background:

	Lead Receptionist	Switchboard Operator, Receptionist
Most common degree	Bachelor's Degree, 35%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Lead receptionist vs switchboard operator, receptionist demographics

Here are the differences between lead receptionists' and switchboard operators, receptionist' demographics:

	Lead Receptionist	Switchboard Operator, Receptionist
Average age	42	53
Gender ratio	Male, 8.1% Female, 91.9%	Male, 5.8% Female, 94.2%
Race ratio	Black or African American, 9.5% Unknown, 4.6% Hispanic or Latino, 23.0% Asian, 6.2% White, 55.7% American Indian and Alaska Native, 0.9%	Black or African American, 14.6% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 3.8% White, 60.9% American Indian and Alaska Native, 1.2%
LGBT Percentage	6%	19%

Differences between lead receptionist and switchboard operator, receptionist duties and responsibilities

Lead receptionist example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Supervise all medical records, both receiving & sending using HIPPA guidelines.
Maintain medical records according to HIPPA compliance, filing physician notes, etc.
Insert additional data and contact notes as necessary to keep medical records current through an EMR system.
Create quarterly client and prospect Powerpoint presentations.
Provide education materials and information to patients at wellness health fairs about breast cancer awareness.

Switchboard operator, receptionist example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Operate an antique PBX switchboard, in charge of petty cash and responsible for receipt of incoming funds.
Operate PBX switchboard and develop procedure manuals to ensure consistency.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Answer switchboard calls; utilizing effective communication and listening skills.
Serve as face-of- company while receiving in-person visitors and directing incoming calls via switchboard.

Lead receptionist vs switchboard operator, receptionist skills

Common lead receptionist skills

Patients, 20%
Customer Service, 15%
Front Desk, 11%
Data Entry, 8%
Phone Calls, 8%
Appointment Scheduling, 7%

Common switchboard operator, receptionist skills

Greeting Visitors, 16%
Data Entry, 13%
Customer Service, 12%
Front Desk, 7%
Scheduling Appointments, 5%
Telephone Calls, 4%

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Office and Administrative Industry
Lead Receptionist
Lead Receptionist vs Switchboard Operator, Receptionist

Updated January 8, 2025

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