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Line manager vs operations support manager

The differences between line managers and operations support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a line manager and an operations support manager. Additionally, an operations support manager has an average salary of $79,730, which is higher than the $56,406 average annual salary of a line manager.

The top three skills for a line manager include client facing, continuous improvement and service line. The most important skills for an operations support manager are customer service, project management, and human resources.

Line manager vs operations support manager overview

Line ManagerOperations Support Manager
Yearly salary$56,406$79,730
Hourly rate$27.12$38.33
Growth rate6%6%
Number of jobs369,491376,894
Job satisfaction--
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 65%
Average age4444
Years of experience66

What does a line manager do?

As line managers, they oversee other employees and the business operations while reporting to a higher manager. They play a significant role in the operation of the business from supervising and managing workers daily and acting as a link to upper management and employees. It is part of their responsibility to recruit and hire talent to fill team positions, provide training and learning to new hires, and ensuring that the employees are doing their jobs effectively and efficiently.

What does an operations support manager do?

Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.

Line manager vs operations support manager salary

Line managers and operations support managers have different pay scales, as shown below.

Line ManagerOperations Support Manager
Average salary$56,406$79,730
Salary rangeBetween $27,000 And $116,000Between $47,000 And $133,000
Highest paying CityNew Brunswick, NJSan Bruno, CA
Highest paying stateNew JerseyCalifornia
Best paying companyMicrosoftMeta
Best paying industry-Technology

Differences between line manager and operations support manager education

There are a few differences between a line manager and an operations support manager in terms of educational background:

Line ManagerOperations Support Manager
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 65%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Line manager vs operations support manager demographics

Here are the differences between line managers' and operations support managers' demographics:

Line ManagerOperations Support Manager
Average age4444
Gender ratioMale, 64.7% Female, 35.3%Male, 64.8% Female, 35.2%
Race ratioBlack or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between line manager and operations support manager duties and responsibilities

Line manager example responsibilities.

  • Lead the team in successfully meeting FDA and GMP requirements.
  • Manage project developing integration and process flows for fab expansion doubling the area and moving to a larger wafer.
  • Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
  • Define and enforce GMP's to subordinates.
  • Train in FDA standards for food industry.
  • Establish and measure KPI's ensuring all departments maintain the highest levels of performance.
  • Show more

Operations support manager example responsibilities.

  • Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
  • Develop desktop images for PC's and laptops.
  • Exceed team goals and KPIs despite reduction in force, budget, and increase work load.
  • Develop and maintain work schedules, interview and hire personnel, and monitored/control payroll expenses.
  • Develop customer experience strategy and translate it into operative plans and KPIs for each operator.
  • Design and develop online employee database / biography system including ldap-base auto updating capabilities to enable user upload of custom data.
  • Show more

Line manager vs operations support manager skills

Common line manager skills
  • Client Facing, 11%
  • Continuous Improvement, 7%
  • Service Line, 6%
  • Customer Satisfaction, 6%
  • Direct Reports, 5%
  • Process Improvement, 4%
Common operations support manager skills
  • Customer Service, 15%
  • Project Management, 6%
  • Human Resources, 6%
  • Professional Development, 5%
  • Support Operations, 4%
  • Process Improvement, 4%

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