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The differences between line managers and service center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a line manager and a service center manager. Additionally, a line manager has an average salary of $56,406, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for a line manager include client facing, continuous improvement and service line. The most important skills for a service center manager are OSHA, LTL, and payroll.
| Line Manager | Service Center Manager | |
| Yearly salary | $56,406 | $40,821 |
| Hourly rate | $27.12 | $19.63 |
| Growth rate | 6% | 6% |
| Number of jobs | 369,491 | 319,460 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 61% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
As line managers, they oversee other employees and the business operations while reporting to a higher manager. They play a significant role in the operation of the business from supervising and managing workers daily and acting as a link to upper management and employees. It is part of their responsibility to recruit and hire talent to fill team positions, provide training and learning to new hires, and ensuring that the employees are doing their jobs effectively and efficiently.
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
Line managers and service center managers have different pay scales, as shown below.
| Line Manager | Service Center Manager | |
| Average salary | $56,406 | $40,821 |
| Salary range | Between $27,000 And $116,000 | Between $30,000 And $54,000 |
| Highest paying City | New Brunswick, NJ | Syracuse, NY |
| Highest paying state | New Jersey | Rhode Island |
| Best paying company | Microsoft | Capgemini |
| Best paying industry | - | Energy |
There are a few differences between a line manager and a service center manager in terms of educational background:
| Line Manager | Service Center Manager | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between line managers' and service center managers' demographics:
| Line Manager | Service Center Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 64.7% Female, 35.3% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |