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The differences between litigation support specialists and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a litigation support specialist and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $64,690 average annual salary of a litigation support specialist.
The top three skills for a litigation support specialist include litigation, defense counsel and electronic discovery. The most important skills for a support lead are customer service, cash management, and POS.
| Litigation Support Specialist | Support Lead | |
| Yearly salary | $64,690 | $86,816 |
| Hourly rate | $31.10 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 110,360 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A litigation support professional serves as an apprentice of an attorney in dealing with complicated legal issues. They are responsible for creating and maintaining data systems, retrieving records, and assisting in legal cases or lawsuits. Also, they are the one who organizes and analyzes documents from a database and does the case review. A support professional also supports the company and law firm in any way possible. This is why this career plays an important role in reducing the workload of an attorney, especially with complex lawsuits.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Litigation support specialists and support leads have different pay scales, as shown below.
| Litigation Support Specialist | Support Lead | |
| Average salary | $64,690 | $86,816 |
| Salary range | Between $42,000 And $98,000 | Between $63,000 And $118,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Cornerstone Research | Apple |
| Best paying industry | Professional | - |
There are a few differences between a litigation support specialist and a support lead in terms of educational background:
| Litigation Support Specialist | Support Lead | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between litigation support specialists' and support leads' demographics:
| Litigation Support Specialist | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 46.0% Female, 54.0% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |