Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between managers, custom support and services and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager, custom support and services and an assistant customer service manager. Additionally, a manager, custom support and services has an average salary of $36,936, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for a manager, custom support and services include support services, patients and customer satisfaction. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Manager, Custom Support And Services | Assistant Customer Service Manager | |
| Yearly salary | $36,936 | $34,118 |
| Hourly rate | $17.76 | $16.40 |
| Growth rate | 6% | -4% |
| Number of jobs | 235,580 | 198,396 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A manager of custom support and services is in charge of overseeing and managing business operations, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around optimizing customer service operations, performing research and analysis to identify ways on how to serve clients better, determining market and customer needs, and improving current customer support services. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Managers, custom support and services and assistant customer service managers have different pay scales, as shown below.
| Manager, Custom Support And Services | Assistant Customer Service Manager | |
| Average salary | $36,936 | $34,118 |
| Salary range | Between $22,000 And $60,000 | Between $28,000 And $41,000 |
| Highest paying City | Buffalo, NY | - |
| Highest paying state | New York | - |
| Best paying company | - | |
| Best paying industry | Technology | - |
There are a few differences between a manager, custom support and services and an assistant customer service manager in terms of educational background:
| Manager, Custom Support And Services | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | Northwestern University | California State University - Bakersfield |
Here are the differences between managers, custom support and services' and assistant customer service managers' demographics:
| Manager, Custom Support And Services | Assistant Customer Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |