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The differences between managers, custom support and services and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager, custom support and services and a customer service leader. Additionally, a manager, custom support and services has an average salary of $36,936, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a manager, custom support and services include support services, patients and customer satisfaction. The most important skills for a customer service leader are POS, sales floor, and store management.
| Manager, Custom Support And Services | Customer Service Leader | |
| Yearly salary | $36,936 | $33,791 |
| Hourly rate | $17.76 | $16.25 |
| Growth rate | 6% | -4% |
| Number of jobs | 235,580 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 39% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A manager of custom support and services is in charge of overseeing and managing business operations, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around optimizing customer service operations, performing research and analysis to identify ways on how to serve clients better, determining market and customer needs, and improving current customer support services. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Managers, custom support and services and customer service leaders have different pay scales, as shown below.
| Manager, Custom Support And Services | Customer Service Leader | |
| Average salary | $36,936 | $33,791 |
| Salary range | Between $22,000 And $60,000 | Between $27,000 And $41,000 |
| Highest paying City | Buffalo, NY | Tacoma, WA |
| Highest paying state | New York | Washington |
| Best paying company | University of California, Berkeley | |
| Best paying industry | Technology | Transportation |
There are a few differences between a manager, custom support and services and a customer service leader in terms of educational background:
| Manager, Custom Support And Services | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | Northwestern University | California State University - Bakersfield |
Here are the differences between managers, custom support and services' and customer service leaders' demographics:
| Manager, Custom Support And Services | Customer Service Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |