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The differences between managers, custom support and services and customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager, custom support and services and a customer service manager. Additionally, a customer service manager has an average salary of $61,487, which is higher than the $36,936 average annual salary of a manager, custom support and services.
The top three skills for a manager, custom support and services include support services, patients and customer satisfaction. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.
| Manager, Custom Support And Services | Customer Service Manager | |
| Yearly salary | $36,936 | $61,487 |
| Hourly rate | $17.76 | $29.56 |
| Growth rate | 6% | 6% |
| Number of jobs | 235,580 | 313,110 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 46% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A manager of custom support and services is in charge of overseeing and managing business operations, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around optimizing customer service operations, performing research and analysis to identify ways on how to serve clients better, determining market and customer needs, and improving current customer support services. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
Managers, custom support and services and customer service managers have different pay scales, as shown below.
| Manager, Custom Support And Services | Customer Service Manager | |
| Average salary | $36,936 | $61,487 |
| Salary range | Between $22,000 And $60,000 | Between $35,000 And $105,000 |
| Highest paying City | Buffalo, NY | Washington, DC |
| Highest paying state | New York | New Jersey |
| Best paying company | KLA | |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a manager, custom support and services and a customer service manager in terms of educational background:
| Manager, Custom Support And Services | Customer Service Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | Northwestern University | University of Pennsylvania |
Here are the differences between managers, custom support and services' and customer service managers' demographics:
| Manager, Custom Support And Services | Customer Service Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |