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The differences between managers, custom support and services and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager, custom support and services and a customer service supervisor. Additionally, a customer service supervisor has an average salary of $38,792, which is higher than the $36,936 average annual salary of a manager, custom support and services.
The top three skills for a manager, custom support and services include support services, patients and customer satisfaction. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Manager, Custom Support And Services | Customer Service Supervisor | |
| Yearly salary | $36,936 | $38,792 |
| Hourly rate | $17.76 | $18.65 |
| Growth rate | 6% | -4% |
| Number of jobs | 235,580 | 233,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A manager of custom support and services is in charge of overseeing and managing business operations, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around optimizing customer service operations, performing research and analysis to identify ways on how to serve clients better, determining market and customer needs, and improving current customer support services. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Managers, custom support and services and customer service supervisors have different pay scales, as shown below.
| Manager, Custom Support And Services | Customer Service Supervisor | |
| Average salary | $36,936 | $38,792 |
| Salary range | Between $22,000 And $60,000 | Between $27,000 And $53,000 |
| Highest paying City | Buffalo, NY | New York, NY |
| Highest paying state | New York | Maryland |
| Best paying company | Schneider Electric Industrial Services | |
| Best paying industry | Technology | Finance |
There are a few differences between a manager, custom support and services and a customer service supervisor in terms of educational background:
| Manager, Custom Support And Services | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | Northwestern University | California State University - Bakersfield |
Here are the differences between managers, custom support and services' and customer service supervisors' demographics:
| Manager, Custom Support And Services | Customer Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |