Medical records administrator vs patient service representative

The differences between medical records administrators and patient service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a medical records administrator, becoming a patient service representative takes usually requires 2-4 years. Additionally, a medical records administrator has an average salary of $80,519, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a medical records administrator include patients, medical terminology and HIPAA. The most important skills for a patient service representative are patients, customer service, and excellent interpersonal.

Medical records administrator vs patient service representative overview

	Medical Records Administrator	Patient Service Representative
Yearly salary	$80,519	$32,476
Hourly rate	$38.71	$15.61
Growth rate	28%	-4%
Number of jobs	103,325	165,920
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 32%
Average age	47	40
Years of experience	6	4

What does a medical records administrator do?

Medical records administrators oversee written and electronic medical records and reports. The duties of a medical records administrator are to maintain patient records, collect admission reports, liaise with other medical staff, compile documentation from different medical records, respond to enquiries and records requests from patients and physicians, and create a database for patient records. They are also tasked with ensuring the records comply with all policies protecting patient privacy and confidentiality.

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

Medical records administrator vs patient service representative salary

Medical records administrators and patient service representatives have different pay scales, as shown below.

	Medical Records Administrator	Patient Service Representative
Average salary	$80,519	$32,476
Salary range	Between $59,000 And $108,000	Between $27,000 And $38,000
Highest paying City	New York, NY	Seattle, WA
Highest paying state	Delaware	Vermont
Best paying company	Long Island, FQHC, Inc	University of California, Berkeley
Best paying industry	Health Care	Health Care

Differences between medical records administrator and patient service representative education

There are a few differences between a medical records administrator and a patient service representative in terms of educational background:

	Medical Records Administrator	Patient Service Representative
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Medical records administrator vs patient service representative demographics

Here are the differences between medical records administrators' and patient service representatives' demographics:

	Medical Records Administrator	Patient Service Representative
Average age	47	40
Gender ratio	Male, 21.2% Female, 78.8%	Male, 11.9% Female, 88.1%
Race ratio	Black or African American, 11.8% Unknown, 4.3% Hispanic or Latino, 14.5% Asian, 6.9% White, 61.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	7%

Differences between medical records administrator and patient service representative duties and responsibilities

Medical records administrator example responsibilities.

Manage medical records in accordance with federal and state HIPAA guidelines, maintaining confidentiality of patient information.
Bill Medicaid and pertinent insurance companies for payment on services.
Respond swiftly to provider questions and ensure claims are processed through MMIS system properly to meet Medicaid eligibility.
Demonstrate knowledge of HIPAA privacy and security regulations by appropriately handling patient information.
Ensure evacuated patients are moved to the appropriate medical treatment facility or warrior transition units.
Interact with patients and associate medical professionals in order to supply and forward correct documentation for clinical visits.

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Medical records administrator vs patient service representative skills

Common medical records administrator skills

Patients, 28%
Medical Terminology, 12%
HIPAA, 7%
Patient Care, 7%
Patient Charts, 7%
Transcription, 4%

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

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Medical Records Administrator
Medical Records Administrator vs Patient Service Representative

Updated January 8, 2025

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