Member service representative vs teller

The differences between member service representatives and tellers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a teller has an average salary of $32,171, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a member service representative include front desk, cleanliness and punctuality. The most important skills for a teller are cash handling, customer service, and financial transactions.

Member service representative vs teller overview

	Member Service Representative	Teller
Yearly salary	$31,395	$32,171
Hourly rate	$15.09	$15.47
Growth rate	-4%	-12%
Number of jobs	214,036	16,298
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 41%
Average age	40	39
Years of experience	12	-

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

What does a teller do?

Tellers are bank employees who handle face-to-face or in-person transactions of clients. They are the bank's front liners, and they interact with clients on a daily basis. They process requests related to the clients' bank accounts, including, but not limited to, opening and closing accounts, withdrawing and depositing cash and checks, processing loan requests, accepting payments, validating transactions, and answering any other questions that a client may have. They should also be familiar with the bank's products and services. Tellers should have good customer service skills, attention to detail, and basic accounting skills.

Member service representative vs teller salary

Member service representatives and tellers have different pay scales, as shown below.

	Member Service Representative	Teller
Average salary	$31,395	$32,171
Salary range	Between $21,000 And $45,000	Between $26,000 And $39,000
Highest paying City	Alameda, CA	Manchester, NJ
Highest paying state	Hawaii	New Jersey
Best paying company	Tinker Federal Credit Union	Security Service Federal Credit Union
Best paying industry	Insurance	Finance

Differences between member service representative and teller education

There are a few differences between a member service representative and a teller in terms of educational background:

	Member Service Representative	Teller
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 41%
Most common major	Business	Business
Most common college	-	-

Member service representative vs teller demographics

Here are the differences between member service representatives' and tellers' demographics:

	Member Service Representative	Teller
Average age	40	39
Gender ratio	Male, 26.5% Female, 73.5%	Male, 23.0% Female, 77.0%
Race ratio	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 9.5% Unknown, 3.4% Hispanic or Latino, 21.2% Asian, 7.2% White, 58.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between member service representative and teller duties and responsibilities

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

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Teller example responsibilities.

Process commercial transaction including deposits, withdrawals and loan payments selling monetary instruments.
Compile with the bank secrecy act.
Process treasury, tax and loan payments.
Receive coin and currency from arm trucks.
Fill in for coin room teller when on vacation.
Monitor all monetary instruments purchase and complete all BSA logs.

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Member service representative vs teller skills

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

Common teller skills

Cash Handling, 13%
Customer Service, 13%
Financial Transactions, 8%
Math, 6%
Bank Products, 6%
ATM, 3%

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Updated January 8, 2025

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